Natalie A.
Posted
Thank you
Radu Safirescu on the Dossier team was very responsive and helpful thank you for giving me a new confirmation number almost immediately after responding to all of my questions

Excellent
2,799 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Natalie A.
Posted
Radu Safirescu on the Dossier team was very responsive and helpful thank you for giving me a new confirmation number almost immediately after responding to all of my questions
Katie H.
Posted
Cristian helped me a ton with my issue! They responded very fast and was quick to solve the issue. Went above and beyond for me!
Simone
Posted
I had a concern about an order of mine, and Dossier was quick to respond and address my concerns! Great customer service.
Nazje T.
Posted
Dossier Team has the best customer service
Laura H.
Posted
Quick response and my concern was addressed. I appreciate the communication and services provided.
HippieMamaBear&herCubs
Posted
My name is Denisha I truly love this brand. Beautiful scents and beyond satisfied with the customer service experience. Any questions or concerns, they responded right away. Will purchase again!!
Amy
Posted
I have placed several Dossier orders since the fragrance line came out. Having used Santal 33 for many years, Dossier's'Woody Sandalwood' is the closest 'dupe' I can find! Upon receiving a leaky product, when reaching out to their customer service team, Lonut not only got back to me very quickly but also sent me a new fragrance right away. I appreciate the kind and helpful service from this agent and amazing company!
Amanda J.
Posted
i had an issue with my return and christian was so kind enough to help me so quickly!