Done.Reviews of donefirst.com

I requested a refill two weeks ago and have been left completely in the dark. No response from my doctor or the Donefirst team about what the delay is. I’ve read many reviews with the same issue and up until now, it hasn’t occurred to me. Now I understand.

Can’t get ahold of anyone for several days after sending multiple requests. No refill. Out of medicine.

Hard to get appointments, they'll cancel your appointment with no warning or possibility of reschedule, or just change your provider without telling you so you have to wait even longer to get refill. Constantly having lapses in medication due to poor communication on their end. But even when I can't get an appointment and this service is doing absolutely nothing for me, I'm still forced to pay $79/month. Edit: don't let their reply fool you, I've already tried reaching out to Done support through every possible avenue... Going over 10 days now without so much as an acknowledgement to any of my emails/messages in the consultation portal. Mind you, I'm still unable to refill my prescription or even schedule an appointment with a provider as well (it's been 3 weeks since I requested a refill.) Funny how they're quick to respond to negative reviews, but can't even be bothered to respond to their paying customers.

I can’t get anyone to reply to any of my emails and requests to have my diagnosis records sent to my PCP. It’s been weeks.

I initially had a good experience with Donefirst.com, but the service has dramatically declined. Here are the major issues I've faced: 1. **Refill Process**: At first, refilling medication was straightforward with just a button press in the app. Now, they've removed automatic refills, forcing patients to contact their providers for refills. 2. **Unresponsive Provider**: My provider, Sophie Mbua, has been extremely unresponsive. She decides to respond whenever it's convenient for her, often at 3 am or ignoring me for days. This inconsistency has caused significant delays in receiving my medication. 3. **Extra Costs**: Donefirst.com makes you pay for drug screen panels out of pocket, as these are not covered on their end. 4. **Lack of Responsibility**: Sophie Mbua's communication skills are abysmal. When it comes to controlled substances, timely refills are crucial, and she fails to provide this essential service. Overall, the lack of timely communication and responsibility from Sophie Mbua has made my experience with Donefirst.com frustrating and unacceptable. If you're looking for reliable care and timely medication, look elsewhere.

I paid. I had a stamped report from my Doctor to supplement the visit. She didn’t ask me for the report, it was additional support document from my end. She sent me off on a hunt for more reports and additional documents. Response rate is at sloth speed. They care more about the fees than actually delivering a proper service. Save your money. I wasted mine. I’m hoping someone from their end reads this and decides to respond to my email. They love sending automated emails pretending that they are reviewing the complaint. P.S I reached out again to them mentioning that I reviewed them on TRUST PILOT hoping that they would take it seriously.. I also received an automated reply just like the one they posted below this review. No humans who care about providing a service. Just scams for your money.

Being ghosted by my care team. I am getting no response from the service and can't even get customer service to call me. Medications over a week overdue. Have been a customer for a year and cannot get any help.

No response to submitted ticket and no call back at set appointment time.