Excellent
3,002 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DogVacay is the leading online service connecting pet owners with over 60,000 loving sitters across the U.S. and Canada. With our five-star-rated sitters, 24/7 customer support, and daily photo updates, pet parents can travel or drop their furry friends off for daycare with peace of mind. And with DogVacay handling insurance, payment, and customer support, our sitters can focus on what they love most—animals!
DogVacay (dogvacay.com) has 3,002 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 210 reviews with 4 stars · Clear filters
Liz
Posted
I found this service to easy to use. I found a few sitters and chose the one who fit all our needs. I like being able to customize the caretaker and environment. My dog sitter was in constant contact. Nora treated Honey just as we would. My ONLY reservation is that it was expensive.
Tamara
Posted
Dogvacay offers a much needed service. I'd like to see improvements made in the website. Not as intuitive as it could be... I don't like the non-refundable fee as I don't see a reason for this. Hosts for the most part seem to do a good job. I've had a couple of meet and greets where I would not have left my dog with them under any circumstances so I was happy I had the opportunity to pre-screen.
Heidi
Posted
I had made a reservation for my pup that the host canceled the day I was supposed to drop off my pup! Dog Vacay customer service recommended a few alternatives that were in my price range (that for some reason never populated in the original search - because I read all of them in the original search!) I was able to contact a sitter and she ended up being so sweet and great for our puppy. I will use Dog Vacay again in the future
Jackie
Posted
Jennifer was wonderful, and Nookie received the appropriate care and love. I recommend her as a dog sitter. She was kind and patient with me.
Margot
Posted
I booked my dog's first "vacay" last week and found both the sitter search and payment method very easy to navigate. We lucked out and found a lovely host with a well maintained fenced in yard. She also has her own friendly dog and sent me regular updates with photos. I will definitely use the site and their sitters again!
Amanda
Posted
My only real criticism is that the site primarily caters to dogs and therefore almost hides that it offers sitting services etc for other animals too. We have cats but I was unable to create a profile which expressed this and had to detail it in my requests. Other than that everything was great and responses were quick and friendly!
Ali
Posted
Our experience with Dog Vacay was great. Our host, Khuyen, was fantastic. The photo sharing function of the app and website didn't work, so our host emailed us some photos while we were away. Overall, I would recommend the service to pet owners looking for a happy place for their pup when away.
Doran
Posted
Dogvacay has been great. We have used it three times, twice on very short notice. Both people we have used have been excellent. The process was very smooth, and I highly recommend this service to many people.
