DogtraReviews of dogtra.com

Response from Dogtra· Dec 8, 2025

You are outside of the United States. I am not sure who you spoke with and where they are located. Can you please let me know, so that I can address your issues. We will make sure we troubleshoot with you and determine the cause to resolve. Thank you. [email protected]

Response from Dogtra· Oct 15, 2025

Hello sir, I have talked to my department about this. From what I can see, we have been going back and forth and making sure we replied. I believe Blake replied yesterday, in addition to the previous replies. Unfortunately, the PF2 doesn't work with the iPhone 6. That model is 11 years old and it cannot work with the PF2. I am happy to help by offering a refund or a credit on another system that does not utilize the phone. Please email me and let me know if this is something equitable solution. I'm sorry for your frustration and would like to make it right. My email is [email protected] Thank you.

Response from Dogtra· Aug 26, 2025

I am sorry to see your sentiments. May I ask what happened that made you feel this way? Have you spoken to anyone here yet? We do have state of the art equipment, that most people find excellent, so I would love to be able to speak to you about why you are dissatisfied. Feel free to email or call me at [email protected] or 888-811-9111 ext. 230 Thank you, Kari - Mgr. of Customer Services

Response from Dogtra· Jul 25, 2025

The contact points are not specific to size of the dog, but amount of fur. While they didn't work well for your dog, they do work well for many larger breeds, (i.e. 35lbs and up) We are sorry, for the disappointment you experienced. On our site we do mention that contact points could be an issue, see below: Do You Have a Proper Collar & Does it Fit Properly? Tips for proper e-collar fit: Size of collar appropriate for your dog’s weight and neck size You want your collar to be snug but not too tight. The collar should stay put and not be able to easily turn around your dog’s neck. Contact points should be reaching through the hair and making contact with your dog’s skin. In addition, we do specify on the product page that the contact points, that come with the unit, are 5/8", which we feel is good information for the dog owner to determine if these will be long enough to reach through the dogs fur. Some decide to shave small spots in the fur where the contact points rest, rather than going to larger points. It is up to the owner. We are sorry that this information wasn't sufficient for you, but are here if you have any questions at all. Thank you for your feedback.

Response from Dogtra· Mar 6, 2025

I am sorry you had a bad experience. I would like to assist you further. Can you email me your telephone number or email address, so that we can reach out to resolve the challenge you are having? I only speak English, but can certainly translate any email you send over. Please send it to [email protected] and we will make sure you are taken care of.

Response from Dogtra· Feb 25, 2025

Hi Deanna-Thank you for sharing your experience with the Wetlands 1900S e-collar. We’re sorry to hear about the issues you've encountered and understand how frustrating this must be. We’d love the opportunity to assist you. Our technical specialists are available to troubleshoot the issue over the phone—please don’t hesitate to reach out to our customer service team at 1-888-811-9111. The Wetlands 1900S comes with a one-year warranty, and if your unit is still within this period, we’d be happy to provide warranty service. For units outside the warranty, we also offer a repair center where our experts can inspect and repair your collar. You can find detailed instructions on how to send in your unit here: https://dogtra.com/pages/service-repair We truly value your feedback and appreciate the opportunity to make this right. Please reach out if there's anything else we can do to help! Update on your most recent reply: I am curious who you purchased the new system from, as we do not charge for our warranties. With us warranty repairs are included and if it's determined it's unrepairable (and not caused by neglect or abuse of the system), we send out a new unit. If there is anything we can help you with, please let us know. Thank you. Kari - 888-811-9111

Response from Dogtra· Feb 6, 2025

We would never suggest you buy a brand new collar at 6 months. We have a one or two year warranty (depending on which product you purchased). We have a team of highly qualified repair technicians. We offer free inspections of your unit. If it is under warranty, the repairs are done free of charge. If it is determined that it is something that cannot be repaired, we will replace the unit. If it is having an issue due to unusual damage that was caused by the customer, then the warranty may not apply, but that is the exception-not the rule. Please let us know if we can assist you in any way. Feel free to ask for me directly. Thank you, Kari -Manager, Customer Services-888-811-9111.

Response from Dogtra· Nov 11, 2024

Hello, our Product Specialist has reached out to you to try to gather more information and help resolve this matter. I do apologize that the customer service representative you spoke to neglected to convey the concerns we have over any undue stress on your dog nor the business interruption, but I assure you we do take this seriously and want to help resolve things and make them right. Please reply to Blake, our Product Specialist so that we can rectify any challenges. We stand behind our product and want all of our customer's to be satisfied. Thank you, Kari, Customer Service Manager