DogAcademyReviews of dogacademy.org

Response from DogAcademy· Mar 26, 2025

Hi Avril, thank you for your review, I am so sorry that you have been having difficulties with uploading the revised videos, and apologize for the delay in responding. We are committed to getting you through your course and completing your training, and we will get this resolved for you. Please send us an email to [email protected], that we may get you the help that you need to pass! Our hours are Monday through Saturday, 9 am to 6 pm CST. Dessi Dog Academy Support

Response from DogAcademy· Feb 26, 2025

Hello, We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important timely training and clear communication are, and we’re truly sorry that we fell short of your expectations. Your refund request should have been handled more smoothly, and we regret any delays. We’d love to make this right and ensure you receive the resolution you deserve. Please reach out to us directly at [email protected] and we will personally look into this matter and expedite a solution for you. Your feedback is invaluable, and we appreciate the chance to improve. We truly hope to restore your trust in our service.

Response from DogAcademy· Feb 26, 2025

We’re truly sorry to hear about your experience and any confusion regarding our program. Our goal is always to provide transparent information and support to help clients successfully train their service dogs. We regret if our initial communication did not fully meet your expectations. Regarding your refund, we appreciate your feedback and want to ensure everything is resolved fairly. We have refunded $325, and we will also be refunding the remaining funds to fully resolve this matter. Additionally, we’d be happy to look into any ongoing charges and clarify or stop them if needed. Please reach out to us at [email protected] so we can assist you directly. Your feedback is invaluable in helping us improve, and we appreciate the opportunity to address your concerns.

Response from DogAcademy· Dec 30, 2024

Hello, I would love to help make this right! Can you please share your contact info with me? Hope to help you soon! Mandy W. Customer Service

Response from DogAcademy· Dec 5, 2024

Thank you for sharing your experience with us. We’re sorry to hear that you were dissatisfied with your interactions, and we’d like to address your concerns directly. First, it’s important to clarify that Dog Academy does not provide service dog ID cards, as these are not required by law under the ADA (Americans with Disabilities Act). We are a training organization focused on helping handlers and their service animals through effective and compassionate training programs. For accurate legal information regarding service animals, we fully agree with your recommendation to visit ADA.gov. Regarding your experience, we were happy to assist you and support your service dog’s training journey. However, completing the Public Access Test (PAT) requires video submissions to evaluate the dog’s skills and ensure readiness. Unfortunately, you refused to submit the necessary videos, which prevented us from completing the certification process. Additionally, our evaluator reported verbal abuse during your interactions, which goes against our commitment to providing a respectful and supportive environment for all clients. We understand the challenges associated with managing a rare condition like Takotsubo cardiomyopathy, and we truly empathize with your situation. We aim to work collaboratively with our clients to provide guidance and tools that enhance the bond with their service animal. If you’d like to revisit this process and work toward a solution, we are here to help. Please feel free to reach out to our support team. Wishing you and your pet the best, The Dog Academy Team

Response from DogAcademy· Dec 5, 2024

Hi, Thank you for reaching out. We understand that accessing and completing your exam may feel challenging, and we’re here to help! If you're having difficulty accessing the materials, please let us know the specific issue (e.g., technical problems, navigating the platform), and we’ll guide you through the process step by step. Our team is available to assist you with any questions or concerns so you can successfully complete your exam. Please don't hesitate to reach out—we're happy to support you! Best regards, Mandy Dog Academy Support Team

Response from DogAcademy· Dec 5, 2024

Dear Stella We deeply apologize for the inconvenience and frustration caused by these issues. We understand how valuable your time is, especially during your lunch hour, and it’s unacceptable that you’ve experienced this twice. Regarding the first meeting, we’re truly sorry that the trainer did not show up, and we will review what happened to ensure it doesn’t happen again. As for today, it seems there may have been a technical issue with the meeting link. We will investigate this immediately to resolve the problem. To make this right, we’d like to reschedule your training at a time that works best for you. Additionally, we’ll confirm everything in advance to ensure a smooth experience moving forward. Please let us know your availability, and we will prioritize this to ensure no further disruptions. Thank you for bringing this to our attention and for your patience. We’re committed to providing you with the training and support you deserve. Best regards, Mandy Dog Academy Support Team