Doctor On DemandReviews of doctorondemand.com

Horrible service with the doctor and their customer support. The doctor rushed me, didnt allow me to speak, cut me off and hung up on me. Then without telling me didnt refill my prescription which was the sole purpose of the appt. I reached out to customer service several times over 5 days and they wouldn’t listen either and closed the ticket without allowing me to respond when their information was the provider was wrong since i was not allowed to actually speak about my symptoms and prescription. I will be disputing with insurance since they billed without providing the service. They will waste your time and scam you.

I am extremely disappointed with Dr. On Demand’s service. I scheduled an emergency appointment simply to have a prescription refilled, but was unable to attend. Despite this, I was charged $90.00 to my PayPal account. Three days later, I was charged an additional $155.00 for another appointment I was not aware had been scheduled. I explained my situation to their team, yet I was billed regardless. I am troubled that billing the customer appears to take precedence over the patient’s health and well-being. As a result, I have removed their contact information and deleted the app. I will not be using their services again. Estoy sumamente decepcionado con el servicio de Dr. On Demand. Hice una cita de emergencia solo para renovar una receta médica. No pude asistir, y me cobraron $90.00 a mi cuenta de PayPal. Tres días después, me cobraron $155.00 por otra cita de la cual no tenía idea que estaba programada. Les expliqué mi situación, y aun así me cobraron. No sé en qué momento cobrarle al cliente se volvió más importante que la salud del paciente. Borré su número de teléfono y la aplicación. Nunca volveré a usar sus servicios.

I made a doctor's appt for primary care on 6.18, as my insurance had just kicked in. I have some issues that I need established care to address and fill prescriptions for. Today, early in the morning I get a text for the mental health questionnaire (which I had already completed previously) but completed again. (Whatever). The "text" is important - read on. Then I get an email right near my appointment time telling me it's cancelled. Essentially I was a no show... But I received a text for the questionnaire... why wouldn't I receive a text for the appointment? Apparently that's the way they work. The customer service are obviously no help, as they don't take fault. They pin it back on me that I didn't have the app downloaded. But I still got a text notification for the questionnaire. So riddle me that, Batman... They basically told me they were completely in the right, that they would "escalate" the matter. And for some reason, it took the supervisor Sonja multiple times to understand what had happened, even after she routinely cut me off, talked over me, and repeated back things I said incorrectly. I explained it again and again, multiple times, I even asked she remain quiet while I explained it AGAIN, then it seemed to sink in. She made the report and I'll wait around for nothing to happen. You'd think they'd have some pull and be able to call a doctor to get added on sooner. She told me the same thing I was seeing in the app, that the 20th is the next available date... Oh well, so much for the patient. I'll never use doctor on demand again, complete trash, and I understand why such a low rating. Why wouldn't they call? Why wouldn't they text? Especially after they texted me at 4:49 AM! I don't make appointments to cancel them. What a shame.

I wouldn't have given the one star had zero been a choice. I had a visit with a "healthcare" provider yesterday. Pretty much a waste of time. Ends up, I have strep throat and have to start on antibiotics. The very thing the doctor said I didn't need. It would be appreciated if the "doctors" would listen to us and our ailments. We know our bodies best. Just take Bromfed, She says. Really??? I am so sick and thank the Lord I have more discernment and got a second opinion. Don't use this company. It is just a money grab.

“Doctor” La’Sheah Stewart was an abomination. She was rude, dismissive, clearly incompetent and did not render any care. She did not even try to listen to me- she was too busy telling me that I shouldn’t be there and I was there for the wrong reasons- like I am an anti-biotic abuser. Stay away! Customer care is just as bad. I tried to contact them and NO response. I can’t believe I paid for this garbage. I finally got an appointment with a real doctor who for on another service and he diagnosed me after careful consideration. It was 5 pm on a Friday. I didnt want to suffer all weekend. Doctor on demand just wants you t money. They have no interest in helping patients.

I am prescribed a medication with a dr and I am unable to get a refill. The pharmacy has reached out and so have I. No one will respond and I have been out of medication for a week now. I was told by the dr that she will see me as needed and will continue to refill medications but that is not the case as of today.

I used the services because it’s paid for by my insurance but honestly a complete waste of my time, I had a back spasm which I explained was after doing something extraneous that i normally don’t do, I got a nurse practitioner not a doctor who asked me a series of questions on what I had tried when she basically saw I had listed everything she was planning to recommend which was common sense things you could easily google, she asked how I had access to so much and about my medication history which I do have chronic migraines I take a series of preventative prescriptions that are not pain killers or in the category. Proceeded to tell me bc I have a history of chronic pains (aka my migraines) my back pain must simply be a part of that and that my doctors which I have been in treatment with for migraines for 15 years has clearly incorrectly diagnosed me ( side note my doctor is one of the country’s top neurosurgeons) and that my nuerosurgeon must have diagnosed me wrong and I need to go back to have a correct diagnosis bc my back pain has nothing to do with me having had lifted a ton of heavy items but a wrong diagnosis related to my migraines and that she could do nothing for me but recommend ibuprofen. I am sure this nurse practitioner whom I may point out looked like she was so annoyed she had to roll out of bed, hair wasn’t even brushed, somehow knows better than a neurosurgeon that is highly sought after and whom has spent more than 5 minutes with me to diagnose me who has my full medical history knows better this nurse practitioner with 5 minutes a a brief 2 minutes of some of my medical history based on my medications knows so much better to just start calling a professional in her field that is higher since they are a doctor wrong. Sad excuse for a professional and visit I definitely don’t plan on using this service again.

Literally nothing good about this company. Every bad review written here is exactly like my situation. Terrible non-existent service. No-late policy forgiveness after 5 min. Random fees. Horrible. Don't get stuck with dealing with them for your medications/etc. Many of the physicians were not good in any way. Almost impossible to get ahold of anyone... AI, anything.