Excellent
4,191 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DME Hub is a full service online provider of medical equipment and supplies. We keep our overhead low and pass the savings along to the customer. If you know what you're looking for, take advantage of our low prices, simple site navigation, and easy checkout. If you need a little advice, we have product experts on staff with over 25 years of experience to answer your questions. That's why we're endorsed by every major manufacturer and receive 5 star reviews.
DME Hub (dmehub.net) has 4,191 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 109 reviews with 1 star · Clear filters
Josh
Posted
Asking for a review when its been 11 days since the order... nothing wrong with that. But first I would like the product to be shipped, then maybe I could say you did a good job.
Customer
Posted
Still waiting on tires and tubes I ordered over a week ago
Response from DME Hub· Aug 10, 2023
Thank you for your valuable customer feedback. Our records indicate that you placed your online order on July 29th (Saturday), and we shipped your order on July 31st (Monday). Packages delivered by the postal service usually arrive in 3 to 4 business days. Your order was delivered on Monday, August 7th. It appears that it took the postal service one week to deliver your package, which is longer than normal. Unfortunately, this is out the control of DME Hub but we apologize that it took longer than normal. Sincerely, DME Hub Customer Satisfaction Dept
Mark H.
Posted
I’ve worked for a company in Canada for 25 years. If we can’t get a component into the hands of a customer anywhere in the world in 3 days, we’ve failed. I came to you because a local dealer said 2 weeks for this part and that wasn’t good enough. Now a week in and the parts haven’t even left the US? I’ve since repaired the wheelchair on my own so I don’t need the parts yet I’ve already paid for them.
Response from DME Hub· Jul 21, 2023
Thank you Mark Hutchinson for your valuable customer feedback. According to our records, your order for the wheelchair parts was placed on July13th and shipped the same day. The shipping confirmation including the tracking number was also sent to you by email on July 13th. It appears the package is still in transit to Canada. Unfortunately, DME Hub does not have direct control over exact delivery times/dates for international orders and some delays have occurred. DME Hub provides estimated delivery dates provided by the carriers and these are not guaranteed, these are estimates. DME Hub considers delays with mobility products to be a serious matter and we do our very best to fulfill and ship orders quickly. In this case, the delay has occurred with the carrier and we apologize for the inconvenience this has caused. Sincerely, DME Hub Customer Satisfaction Dept
Joe S.
Posted
I have not received my order
Response from DME Hub· Jul 28, 2023
Hello Joe. Thank you for your valuable customer feedback. Our records indicate that a member of our customer service staff has been in touch with you to provide you with a status update on your order. We apologize that your back ordered part is taking longer than normal and we sincerely appreciate your patience and understanding. Sincerely, DME Hub Customer Satisfaction Dept
Not C.
Posted
Two and a half weeks to receive a cushion cover
luis a V.
Posted
I tried my best to match my wheels I have 24in spinergy the spokes u sent me are to slim an like half in too long
Response from DME Hub· Jun 16, 2023
Hello Luis. Thank you for your valuable customer feedback. It has been determined that you ordered the incorrect size and type of spoke for your wheel and we are in the process of helping you resolve the matter. Our records indicate that one of our customer support staff members has been in contact with you to assist with the issue. Sincerely, DME Hub Customer Satisfaction Dept
Michael M.
Posted
Item not received and no updates.
Carl G.
Posted
Everything when well
Response from DME Hub· Apr 13, 2023
Thank you Carl for your valuable customer feedback. It appears from your comment that you are satisfied with the service you received from DME Hub. However, you selected only 1-Star for a rating. Perhaps you selected 1-Star by mistake? If you have any issues with the order that require assistance, please contact one of our customer support specialists. Sincerely, DME Hub Customer Satisfaction Dept
