Bad
92 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
District 5 Boutique is a premier fashion destination known for its curated selection of luxury and contemporary designs. Celebrating 15 years in the fashion and e-commerce industry, District 5 offers an exclusive shopping experience with handpicked collections from top designers worldwide. With a commitment to quality, style, and exceptional customer service, we bring sophistication and elegance to every wardrobe.
District 5 Boutique (district5boutique.com) has 92 customer reviews on Rated Honest, with an average rating of 1.5 out of 5.
Showing 79 reviews with 1 star · Clear filters
Gracia Guerra de M.
Posted
Bought a dress never got it delivered. After months of emails got a credit note and since then I can’t choose a dress to procede to payment at website. For days now any time a chose dress website tells me have to sign in again and again …. Making it impossible to buy. Have stoped answering emails too. They ripped me off more than 1k
A_M_S_
Posted
i bought from this website for the fist time more than 10 years ago , i kept coming back and referred many friends .. this time they just took my money and gave me an order number and not even a confirmation email!!! ive been trying to contact them but there customer service is a joke , i so disappointed my sister’s wedding is so near . i contacted the designer directly ( the one designed the dress i bought ) they said the did not receive any thing from district5 ... and that i am the 3rd person with the same issue
Response from District 5 Boutique· May 22, 2025
Hello, A M S. Thank you for sharing your review. We are unable to locate an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5
Mirna D.
Posted
SCAM!! I ordered a dress and 4 months later I found out they never placed it with the designer. They trick you pretending they are following up, to make you loose time to dispute the credit card charge. Fraud scheme - shame on you District5boutique!
Response from District 5 Boutique· May 22, 2025
Hi, Mirna. Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with the specific Order ID you're referring to and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5
A C.
Posted
This website is an absolute scam. Orders never arrive, refunds are denied, and they offer store credit instead. Multiple friends and I have experienced the same issues. Their customer service is nonexistent, and they penalize customers for their mistakes. It's outrageous and unbelievable that they continue to operate. Avoid this website at all costs.
Response from District 5 Boutique· May 22, 2025
Hello, Thank you for sharing your review. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5
Costumer
Posted
This website is a total scam. You order something, and it never arrives. When you ask for a refund, they refuse and offer store credit instead. I ordered three dresses three months ago, all marked as ready to ship, but they never came. I've been chasing them for a month, but they never respond. It's like they want you to believe they're "working on it," but you never get any answers or your money back. It's not just me; around 15 of my friends have had the same experience. They offer discounts to entice you to buy, but what's the point if you never receive your order? When I asked about my dresses, they pushed me to buy something else from their outdated collection. They make you feel like you're begging for a favor. And now, my sister's dress, ordered seven months ago and supposedly ready to ship, never arrived either. When she asked for a refund, they said they'd deduct 30%. It's outrageous! How can they penalize us when they're the ones who messed up? Their customer service is a joke. It's unbelievable that this website is still up and running, scamming people left and right.
Response from District 5 Boutique· May 22, 2025
Hello, Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5
CM
Posted
Very bad experience! I ordered a gown and had to pay in full for dress that I had no idea when was going to be shipped. I ordered it for my daughter’s wedding, but I couldn’t get anyone on the phone or email to let me know when the dress would possibly be ready. Very bad communication and not a reliable company.
Response from District 5 Boutique· May 22, 2025
Hi, CM. Thank you for sharing your review. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5
haifa A.
Posted
Although the website has most of the high end and couture brands and lots of promotions but they have major problems with communication and delivering orders on time! They don’t answer their clients and IF they did they won’t give clear answers! One of the designers i ordered from has told me that many people has problems with district5! It took them more than two months to deliver the dress although they know my occasion time before i purchased the dress! And unfortunately I didn’t receive it on time! Honestly speaking it was a nightmare
Response from District 5 Boutique· May 22, 2025
Hello, Haifa. Thank you for sharing your thoughts. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5
