DiRxReviews of dirxhealth.com

I have had 4 orders from them canceled . I have called them several times sat on hold 30 mins each time just to be disconnected. I have emailed them 4 days later they tell me they are still waiting for the medication to arrive. Horrible communication and changing me for the meds until the order is canceled is unacceptable.

Do not trust the other reviews. They do not pick up. Patients cant get ahold of them and they do not contact patients after sending an RX. How inconvenient for care. They are putting patients at RISK. Please avoid at all costs....

I have been using this ridiculous pharmacy for about 2.5 years so I know what is going on. Common cholesterol statins are never in stock for months at a time. If you can get through, they tell you to get your doctor to prescribe a 30-day Rx and fill at your local expensive pharmacy while you endless wait for stock. 3 months ago, I finally got the courage to move on and I found Mark Cuban's CostPlus pharmacy. WOW! What breath of fresh air. You get US based customer service who always answers the phone and Emails. They have all my drugs in stock and the price was less and DiRx. Don't be a lazy idiot like me and wait to switch away from this make believe pharmacy.

I was very disappointed with this company. I don't have prescription coverage, so I was looking for the least expensive pharmacy. DiRx was the least expensive by far, even using GoodRX. The first time, I had several problems getting my medication, but dismissed it, thinking it would get figured out the second time. Nope. Second refill I was charged, but medication was never sent until I called to ask why. This final refill was the final straw. Again, I was charged for the med weeks before I needed the refill. Great. It would be here in plenty of time. Weeks passed. Still no ship date. Then I was out of my med. Still no ship date. I emailed. They apologized. Nothing. I called. After an hour on hold, I gave up. Emailed again. Phones aren't working, and, oh, by the way, we're out of your med and don't know when we will get it. Buh bye, DiRx.

Had experience similar to many of those who have recently posted negative reviews. Never fulfilled medication refill; was left for long period as "pending" on site. Did not update me until, after getting worried we might run out of the medication, I reached out inquired. After several day delay, they finally replied and told me they were out of stock and suggested I cancel the order and order elsewhere. Had a similar problem with them earlier, although they finally did provide the refill after being contacted. Very poor, irresponsible service. At a minimum, they should have contacted me and informed me that they would not be able to fulfill the order in a reasonable amount of time. Will no longer use.

I think this cmpany is on the verge of going out of business

I have been ordering from them for a couple of years because their prices are so low. However every time my 90 days rolls around from my refills I’m terrified I’m not going to get my meds and it’s finally happened. It has been over 10 days since they initiated the order For a 90 day refill and Nothing. My provider confirmed sending the prescription but no response. They will not reply to emails at all. I am done.

Frankly, I believe most of the positive reviews, those with more than than two stars, are pure fiction. I dealt with this company for over the year and had problems from the start. But persevered due to indeed lower price for the drug I needed and since already spent some time wrestling with them. During this year though their service became even worse (if possible to imagine). Their customer service is a bad joke - incompetent, semi-literate and unwilling. If even you ever can reach them at all - they are not answering the phone now ( regardless when you call) and not responding to emails. IMHO such business should not be allowed to exist in US. Its a shame. Though probably they dont, even if registered in Florida. Most med by mail companies are terrible, to be sure, but this one stands out. I decided to pay a little more and deal with local pharmacy from now on. You have been warned.