AsdadirectReviews of direct.asda.com

I've bought a few things from asda direct. And until there was a slight issue I couldn't fault, but the customer service is just shocking. Paid for some items delivered next day, 3days later - no delivery. I got a tracking number, but it wasn't moving from depot. Called, explained left on the line for nearly an hour - on a non BT Phone so it would cost a small fortune! Said they would call me back within in 10mins. 24hours later, I had to call them and go through the whole process again. Never shipped out my parcel, never apologised, offered refund 2 weeks later, no compensation for time wasted/7 (in total) phone calls for over 3hours!! After expressing my disappointment I was offered a £5 voucher for next time. Really, really poor. . As if I'd ever use again! My advice: Pay a little bit extra elsewhere and get what you pay for when you're suppose too and avoid asda direct!

I bought a trampoline for my girls but when it turned up they had delivered two boxes, but they were both the same (i.e. I received box 1 of 2 twice instead of that plus box 2 of 2). When I phoned customer services (having waited nearly half an hour) they told me there had been a mistake and they didn't have box 2, so they needed to collect the boxes. My issue is that they don't collect on a Saturday, which means I'd lose a days wages waiting in for them, they are not offering replacement, I'd have to wait 10 days for my money back and quite simply, they couldn't care less. I have written to the Chief Executive to complain ([email protected]) as this is the only way thins get properly dealt with these days (seems to work with Virgin). I am never going to buy anything from them again....will they compensate me for the disappointment my girls are going to have when I tell them they can't have their friends round this weekend.....of course not!

I ordered a £300 BBQ from them which they had drop-shipped from Landmann directly. When it was delivered it was damaged, so I called them to send it back - right off the bat, they didn't want to take responsibility and said it was their suppliers problem. They would deal with their supplier for me, but I basically had to wait around for them to sort it out. Send them pictures they requested 10 mins after getting off the phone, got a call a week later to say they'd finally just sent them to the supplier and I'd get a call within two days. 2 and a half weeks later, still nothing! I called them back and they said their supplier hadn't got back to them and they'd call me back the next day. Called them back 3 days later again, same rubbish about it being their suppliers fault. I tried explaining to them that when having something drop-shipped, it is still their responsibility to me as a consumer and I shouldn't even know they've done it - that they should have collected the item at their own cost, arranged for me to get another one straight away and they could mess about with their supplier as much as they want in their own time - it's disgusting, their excuse was "that's just not how it works at Asda". After emailing their MD and arguing with the guy on the phone for over half an hour, they finally agreed to take it back at their own cost and fully refund the money - only because I threatened to claim the money back through the bank and keep the BBQ mind you! They also said they don't do compensation for all the wasted time, but would offer £20 good will, which was a joke! I've spent well over that on 0800 calls from my mobile trying to get hold of them, as they are only open when I'm at work and it takes a good 30 minutes to get past the hold music!! Really wished I'd just paid the extra £170 and had it from Amazon - sometimes saving the extra money just isn't worth it - atleast with Prime I'd have had it next day and in good condition.

Briefly, I ordered a set of garden flat pack furniture on 19 th April. After several non delivery dates my furniture was faulty and had to be sent back. It is now 15th May and I still waiting for my £375!

Terrible service i ordered a swing set had email saying it was 4 boxes no mention it was coming by two different couriers Yodel and Arrow Xl (there reviews are not great ) but not only that i had 2 boxes delivered by Yodel on day 1 . day 2, 1 box delivered by Arrow Xl just spent 2 hours on hold to discover my missing box will be sent separate again so that's 3 days to deliver . as of yet i have had no text to confirm so im still waiting please save your money and order from some other company ! not only deliver rubbish so i there customer service i would give a minus score .-10 on both counts .

Waited 3weeks for garden chairs. Asda did not despatch my order to the delivery company as they stated. I rang asda customer service's 4 times sometimes waiting for up half an hour on the phone line for them to answer. When finally they did they couldn't tell me anything and promised to ring me back the next day, but they have NEVER contacted me once by phone or email regarding this matter. They still have my money and I still haven't received my order. I have a credit card with Asda do my weekly shop there and buy all my fuel but I won't be using them anymore for anything.

after ordering a bedroom furniture set in aug and was pleased with decided to order another one for different room in Oct arrived 4th Nov some of which was damaged ,told rang customer services told to refuse delivery of those items and replacements would be sent out y end of week which we did .of course replacements were not coming anytime soon ,after numerous calls to the call centre and apart from been told different things about a resolution to our problem which we had to restart the story each time we rang ,it was all so robotic word for word even down the very insincere apology for the problem .anyway after all the calls and a letter that was advised by trading standards giving a deadline saying what we wanted to happen by ( which they responded to the day before that date with no resolution ) help from credit card provider and 4months later after a lot of stress we decided to demand a refund which also took days to sort out properly despite reassurances it would happen .I would never recommend a large purchase from Asda direct that comes from a supplier .they clearly don't care about their customers and definitely need to look very hard at their customer services which is out of UK with no empathy or real knowledge of what they are doing there's no way contacting anyone in a higher position ,you just can't past their 0800 number I know I tried .the whole process is an absolute joke .

I found a Hair and Body Wash I really like, it's anywhere between £2 to £3 at Boots so when I found it for £1 at ASDA I ordered 24 bottles from ASDA direct. But 24 entirely different product's arrived, 11 were a different type of Hair and Body Wash and 13 were Body Wash only. I rang Customer Services frustratingly based in South Africa who agreed to refund my money but insisted I must have checked the substitute button. I told them i had not and later found out it's normal for the substitute out of stock button to be pre-set. The person I spoke to asked me had the van driver not bought my attention to the fact that the order had been substituted, no he did not. Having a pre-set substitute button is entrapment as far as I'm concerned, when the shop has not one of an item in stock it's a chance to dump junk on a customer. I found the attitude of the ASDA staff I spoke to erring on the confrontational especially the one who demanded I give my name before he could tell me where in the world I had rang through, how pathetically awkward !. ASDA strike me as one of those Companies that use fake friendliness to affect their image when in reality they have no respect for the customer.