Dior USReviews of dior-us.com

order 1480317 I recently received a package with a broken or faulty perfume bottle. the sprayer leaks and the cap falls off. I do not believe it appropriate for me to pay return shipping. please assist

Two orders got canceled for no reason. Called customer service, agent keeps telling me it was the decision of their financial department to cancel the orders but no specific reasons were given and refused to give me any contact info to their financial department. All my info were accurate, dont see any reasons for cancelling. Ridiculous!

The e-mails were not consistent in the message. For the first few days I questioned whether or not my order was received. I was sent back to my cart. Then I was not certain that the product was available. Finally it has come in a box I have not yet been able to open. I am 70.

The site didn't work. Double charged me. Had to talk to someone to get the order in and even they couldn't do it simply or quickly. Took 5 attempts online. Then almost 40 min on the phone with a rep. And they still couldn't get it to me overnight without trying to charge me

Basic customer service was not delivered. When I called, never asked for my name or order number. The rep sounded like I was no bothering her with a concern I had. She gave me no resolution and basically hung up on me. I’ve reached via website to no avail. And displayed my extreme disappoint on Instagram, also to no response. Is this even Dior I shopped at? This has got to be one of the worst experiences I’ve ever encountered with any brand I’ve purchased. I am actually stunned this happened to me.

The online chat doesn’t work. Had to call about a return. Site said free returns but was told I have to pay. Rep also gave me incorrect color match information in comparison to another Dior product. Also, emailed customer service days ago and haven’t heard back. Awful! Will NOT be buying from site again.

I still can not believe Dior.com give me a such bad buying experience. Here is the story: we bought a lip balm because of it was on promotion and giving us free gifts. However, when we received the order, gifts were missing due to what they said "out of stock". Then we decided to return this lip balm because what we really want are those gifts. What made me really mad is there is no free return. If I sent it back, returning fee is almost 30% of the price. Therefore, I need to keep this useless lip balm. Damn. A bad shopping experience！

My package was returned to sender and Dior could not send it back to me since it was returned to different warehouse. I called them and the customer service lady gave me a code for next purchase to make up for the mess but the code did not work. Really waste my time!