Dior USReviews of dior-us.com

Hello and thank you for your email. I would love to share my positive experience with dior.com but unfortunately I don't have the best first on-line order experience. On January 13th I place a small fragrance order and with ought notification the order has been cancelled - there is no way for me to see the reason. I sent tried number of times to call the provided telephone number (Fragrance & Beauty) however was directed to leave a voice message each time. Then I sent an email, and never received a reply. It would be kindly appreciated if you could help me resolve the issue with this order. Sincerely, Margo Trela YOUR FRAGRANCE & BEAUTY ORDERS Date Order Status Tracking number Invoice 01/13/2017 N° 386651 Cancelled See the bill

Awful experience, Held my money for 2 weeks Hostage, EMAILED ME 68 times for no reason to call your number and you call it and there isnt anyone there to PICK UP, took me 2 weeks to get a hold of someone.. Pathetic

Was trying to order 2 extraits for my mom as a birthday present, took 5 tries and at the end only got one, was still charged for expedited shipping due to the delays on Dior's end and didn't get any of the promised samples. Called multiple times, did not get any call backs from the voicemails I left. Very disappoint and frustrated by this experience.

Some customer service rep decided to put my order on hold because I was shipping to a different location from the billing. (Was a gift.) They never told me, then called a day later and left a giggly and slightly incoherent message to call them back. I did so within 5 minutes of receiving their call but they left early for a long holiday weekend. When I finally did get ahold of a person the following week, they notified me of the hold. I said since there was no problem with the shipping address, they had no business holding the item. Since it was a gift, I asked that the item be expedited. The man on the phone did so, and told me the item would by a specific date. It did not. Two days after the date he told me, I called back. He put me on hold for 20 minutes to look up the shipping and never came back to say he was still looking into it. Just dead silence. Will never do business with Dior again.

I've ordered lipstick twice from the website and both orders were cancelled. I don't understand why...

VERY UPSET!!! I placed an order with Dior for some perfume for my wife, after filling my cart and selecting and paying for overnight delivery I excitedly told my wife that a very special gift wold be arriving for her in the morning. We woke up and she was excited not knowing what was arriving (since 2008 things have been financially difficult for us with 2 young kids so we don't often buy treats for each other) Anyway, about 15 minutes later I received a very abrupt, if not rude email from Dior basically canceling the order. There was no apology, no offer to re-order... I was shocked and needless to say my wife disappointed!!! The email I received read more that I had gone against their "Terms and Conditions" or something. It was very odd, very corporate, cold and not the kind of email you expect from such a company after willingly giving them $150+. Below is the email... This email is to alert you that your Dior.com order has been cancelled. Unfortunately, this can occur because the items on your order have gone out of stock prior to shipment or because your order was not approved in the final stage of order verification. We review every order that is placed online to ensure it is in line with our terms of use. If you feel your order was cancelled in error, or if you have any other questions, please review our terms of use on the site or contact us at (no links allowed in review) Thank you choosing Dior. OH, DIOR IF YOU'RE READING THIS... MAYBE YOUR EMAIL COULD BE WRITTEN A LITTLE NICER, AS FOLLOWS. I'M A CUSTOMER NOT A LAWYER OR A CRIMINAL!!!! Dear Customer, This email is to inform you that your Dior.com order has been placed on hold. Unfortunately and regrettably this can occur for many reasons but usually because the items on your order have gone out of stock prior to shipment or because your order was not approved in the final stage of order verification. We strive to offer all our customers the best possible service, therefore we review every order that is placed online to ensure it is in line with our terms of use. We understand how frustrating this can be so If you feel your order was canceled in error, please call us on xxx or email (support email) so we can help you process the order. We truly appreciate your business. We look forward to hearing from you, however, If you have any other questions, please review our terms of use on the site or contact us at (no links allowed in review) We appreciate your business and Thankyou choosing Dior. DONT TRUST THESE GUYS TO DELIVER AS PROMISED!!! CUSTOMER SERVICE STINKS AS I NEVER RECEIVED ANY FOLLOW UP TO GET MY PRODUCT!!!

Recently I made an order from the online boutique of Dior and for some reason that I never understood my order was cancelled. Even so they charged the amount from my credit card and still pending. I'm very disappointed of this website. I wouldn't recommend it to anyone.

Dior reviewed my order and decided it was fraud...and it was not. I contacted their customer service and they pretty much said, "sorry." Surely there must be a better way to confirm a good-faith transaction, or at least to contact me or my bank before simply canceling the order.