Excellent
451 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on Rated Honest, with an average rating of 5.0 out of 5.
Showing 441 reviews with 5 stars · Clear filters
SueSaxet
Posted
Answered my questions and took action needed immediately.
Response from digitaltrust.com· Mar 23, 2026
Sue, we're glad to hear that our service team was able to assist you immediately. If you need anything else, just give us a holler. Have a great day!
Carol L.
Posted
Krielow explained the process for taking the IRA distribution carefully and cleared up any confusion I had. Very kind and pleasant to speak with.
Response from digitaltrust.com· Mar 23, 2026
Carol, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Greg B.
Posted
Very helpful and responsive!
Response from digitaltrust.com· Mar 23, 2026
Greg, we're glad to hear that our service team was able to assist you satisfactorily. If you need anything else, just give us a holler. Have a great day!
Michael
Posted
Friendly, put me at ease. Quick clarification of my questions regarding email, FMV and supporting documents. Would say customer service was (is) exceptional. Thank you
Response from digitaltrust.com· Mar 23, 2026
We're so glad you're enjoying the Digital Trust experience, Michael! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
Denise
Posted
Chelsey Hugentobler answered all my questions, and I had many.
Response from digitaltrust.com· Mar 23, 2026
Denise, we're so happy to hear Chelsey's was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Rocky
Posted
Amanda was very knowledgeable and helpful with my RMD questions and concerns.
Response from digitaltrust.com· Mar 23, 2026
Thank you for your feedback on Amanda's support! We appreciate you, Rocky!
TR I.
Posted
Amanda was very knowledgeable and knew exactly how to handle both of my issues. She was very professional, cordial and efficient. I wish all of my customer service interactions were this good. Well done and keep up the great work!
Response from digitaltrust.com· Mar 23, 2026
Thank you for your feedback on Amanda's support! We appreciate you, TR Irwin!
Tommy H.
Posted
Representative was knowledgeable, professional, polite and quick to respond with needed information.
Response from digitaltrust.com· Mar 23, 2026
Tommy, we're glad to hear that our service team was able to assist you satisfactorily. If you need anything else, just give us a holler. Have a great day!
