CJ U.
Posted
Really bad experience with…
Really bad experience with cancellation. I bought a jacket online, and I tried to cancel less than two hours later. They refused claiming a strict no cancellation period after 30 minutes, and that the jacket is being "prepared to ship", but the estimated delivery date is 15 days from now, and there is no determined carrier, which is something that doesn't work for me. Their only solution was to wait for two weeks and then return in store an item that probably won't be accepted at their store. Its a very backwards policy that will drive online customers away, even the most heavy spending ones.



