Diabetic Buy BackReviews of diabeticbuyback.com

Response from Diabetic Buy Back· Jun 3, 2025

Amanda shipped her supplies to us and her box appears to be stuck in Indianapolis, very close to where she mailed it from, and hasn't moved since. We provided her a pre paid label, and we only provide insurance on submissions over $500. We never claimed to provide insurance and she is always free to pay for shipping and insurance herself. We provide the pre paid labels as a courtesy to our sellers and the insurance over $500 also as a courtesy that the seller does not have to pay for, we do. It sounds like Amanda 'expected' shipping and insurance to be paid for. No company in this industry pays for insurance expect for one other, and we both have min amounts, and again, as an added benefit for our sellers. We communicated multiple times with Amanda and asked her to reach out to the local post office for assistance after we also submitted a request to USPS, but she refused to reach out to them to assist in finding her box and re-routing it to us. We have not heard from Amanda or USPS since. We didn't have a Trustpilot account until a few people that were disappointed with our service decided to leave negative reviews here. Please check the 250+ 4.9 star reviews that we are grateful for on Google My Business for a more accurate reflection of our reputation. Regardless, we appreciate Amanda's business and are glad to purchase her supplies if they arrive. We wish her all the best.

Response from Diabetic Buy Back· Jun 3, 2025

Andrew called us before mailing his supplies to let us know he had 'dinged' supplies. We advised him of our policies, and let him know that if the damages were more than just dings, we would adjust accordingly and he understood. The statement about believing with all his heart we damaged the boxes ourselves is not only baseless, but completely illogical. Why would we purposely damage supplies since damaging either reduces their value or makes them worthless? There was one box with a 'ring' stain on it, which looks like a cup of some liquid was put on it, spilled, and got stained. We attempted to remove that stain unsuccessfully. We even provided a video to Andrew showing us processing his supplies for full transparency and also showed us attempting to remove the stain. The other boxes had crushed sides, corners or rips which he received photos of and also showed clearly in the video. Every company in this industry will do the same thing we did. Open his shipping box, assess the condition and adjust accordingly. No company has the incentive to purposely damage anything, why would they? To lose money on purpose? Plus, we already paid for him to ship the supplies to us, so in our case, we also lost money because the supplies were valued less due to their condition, which he claimed were 'dinged'. Dented and crushed corners, stains and rips in the box are not dings, that is damage. A ding is defined as anything less than the size of a dime and is not cut or ripped. We didn't have a Trustpilot account until a few people that were disappointed with our service decided to leave negative reviews here. Please check the 250+ 4.9 star reviews that we are grateful for on Google My Business for a more accurate reflection of our reputation. Regardless, we appreciate Andrew's business and wish him all the best.