CCS MedicalReviews of diabetic.com

I have a Dexcom G6, and have had multiple issues with this company. Lost use of a sensor because of hospitalization and pump removal. Then, never received a new transmitter like I was supposed to. Put in a new one and inserted the transmitter only to find out it ended. Lost sensor and wanted a new transmitter and sensor, overnight due to their error. They put me on hold and then hung up.

I'd give negative stars if I could. I've been in the medical field for nearly 30 years and I've never had to deal with such ignorance, until dealing with them. Orders are always wrong. They call to get your supplies ordered when you literally just received supplies. Can't wait until I can go to another company.

Been trying to get my Dexcom supplies for months now. Every time I call them there’s some new issue that I have to figure out how to sort out. Always get told they will contact me if there’s any issues with my order but then weeks will go by and I won’t hear anything. So I’ll call and they’ll claim there’s yet another issue. Wish I could use a different company, but my insurance will only go through this one.

CCS Medical is the worst company to deal with! My mother's diabetes supplies have to come through them because of Medicare billing. Their customer service is the worst and their patient portal is useless. Every time I have to call regarding an order it is close to an hour process. You're on hold forever before you're given a chance to be put in a que for a call back. When they call you back and get all the patient information they ask to put you on a "brief" (5-7 min.) hold and that's if they don't "accidentally" disconnect the call. And you would think having all the information pulled up they would call you back, but NO, you have to start the whole process over again. Why can't they ship the orders every 30 days, they have the whole month to get the insurance information verified, why wait until the day they are supposed to ship. They are the most incompetent medical business I've ever dealt with. Now I'm told because I checked on her order on the 5th that that's when they considered the order placed, even though I mailed in the order paperwork sent to me on or about August 10th. So now they're waiting on clinical note paperwork that they requested on the 6th. So who looses in this senerio, the patient with no concern by CCS. Brie-customer service lead can argue all she wants about me signing in to confirm the order on 9/5, but they recieved a signed order with the new insurance info well before then. Take responsibility and do your job! Addendum: after a quick, painless call to my mother's insurance carrier, who in turn called CCS and got a similar run around, my mother's supplies were shipped overnight. The biggest blessing of the call to the insurance carrier was finding out she no longer has to use CCS for her supplies. She is now getting them from our local pharmacy and in a 90 day supply to boot. Good riddance CCS!

I use a Tandem X2 and Dexcom G6. Control IQ won't work on the pump unless I've installed a G6 sensor. Umpteen million times, CCS Medical has refused to send supplies despite my endo being very diligent about keeping up with paperwork (yes, I need the supplies because NO, there's no cure for type 1 diabetes). They blatantly forgot to send my sensors in June and it took a month for me to get someone to send them. There were no issues on my end with doctors, insurance, or anything else. It was purely CCS Med's fault and when they checked my order status, all they said was, "I'm really sorry for that". They didn't even expedite shipping. I had to wait another ten days before getting my supplies - while my blood sugars ran through the roof and I spent many days sick and useless because my pump couldn't regulate my insulin dosages. They won't send test strips, either, because "you have a Dexcom and it doesn't need calibration" (yes, it does sometimes, you dolts). There's no way to live chat or email someone at CCS Med, either. You have to call during business hours, which bankers are jealous of, and sit on "ignore" forever to speak with a person... I can neither confirm nor deny whether or not they're human because they all read from the same script. I'm not joking. Because they "forgot" my last order, I've been checking my CCS Med profile every day to see when I can reorder. The last shipment was on the 5th of last month. It is now the 4th of the following month and they say I cannot reorder at this time. I swear they're trying to kill us and they're not even being sneaky about it.

Absolutely the worst. I use Dexcom G6.The company contacted my doctors office in May his office answered 2 days later. In July I get a letter in the mail, CCS Medical, calls me sends multiple emails every month, on this they didn't. I took what they sent my doctor filled it out on Wednesday and faxed it to CCS. I called later Wednesday,I was told she expedited the review my supplies would be sent Thursday next day air. It’s Friday night. I open my account to get shipping information and it has a note. Order will not ship until patient calls. I called earlier Friday and was told not to worry, my order would ship Friday night next day air. Lies upon lies.

I've been trying to get insulin pump supplies from them for over three months. They always say that they need more paperwork from my doctor. They claim to have faxed documents to the doctor but my doctor never receives them. My insurance company requires me to use CCS so I'm screwed. I have a $6,000 piece of equipment for a paperweight! I had to go back to multiple injections. Every time I've called I've spoken with a different person who can't find my information, puts me on hold, then after a long time on hold hangs up on me.

If I can give 0 Stars I would Every time we need supplies it is an issue. They do not understand insurance benefits, and can not calculate costs. They do not take into account credits on the account, and you will always be over paying. If there was some place else to go we would .