DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.com· Sep 9, 2025

Dear Julian, We sincerely regret the delay and the initial miscommunication regarding your order. We do have the item in stock and offered to expedite both the lab work and shipping at no extra cost to you. We’re sorry for the frustration caused and would still be happy to complete your order promptly if you’d like.

Response from DesignerOptics.com· Sep 1, 2025

Thank you for your feedback. We’d like to clarify your order timeline. Your order was placed on August 7th, shipped on August 14th, and delivered on August 19th. This falls fully within the 7–10 business days delivery window that was promised at the time of purchase. We’re glad your order arrived within the expected timeframe, and we appreciate your patience.

Response from DesignerOptics.com· Aug 27, 2025

We want to be very clear: Designer Optics is an authorized retailer for over 400 designer eyewear brands, and all of our products are 100% authentic, sourced directly from the manufacturers. We have proudly served thousands of satisfied customers who trust us for genuine eyewear. Your review contains a serious accusation, but we have no record of your order or any confirmation that you purchased from us. Without an order number or proof of purchase, we cannot investigate your claim. We encourage you to provide your order details so we can verify and address this properly. Making unfounded claims about counterfeit products is misleading and inaccurate. We stand by the authenticity of every product we sell.

Response from DesignerOptics.com· Aug 26, 2025

Dear Customer, We’re sorry to hear about your experience. All of our sunglasses are shipped in brand new condition and inspected before leaving our warehouse, so it’s possible the issue occurred during transit. Please provide us with your order details so we can investigate and resolve this for you as quickly as possible. Your satisfaction is important to us, and we’re here to help.

Response from DesignerOptics.com· Aug 26, 2025

Hi Bridget, We’re sorry for the courier delay you experienced. As soon as you reached out, we immediately remade and reshipped your order, which you’ve since received. We stand by the quality of our products and always do our best to resolve issues quickly.

Response from DesignerOptics.com· Aug 21, 2025

We regret the frustration this situation has caused. After reviewing your order #SY808589, we confirmed that it included custom prescription lenses. As outlined in our Return Policy, https://designeroptics.com/pages/returns, prescription lenses are not eligible for a refund. That said, in the interest of customer satisfaction, we made an exception and offered a refund for the frame portion of your order. This resolution was extended as a courtesy, beyond the standard terms of our policy. We appreciate your understanding as we work to provide clarity on both our policy and the resolution offered.

Response from DesignerOptics.com· Aug 26, 2025

We sincerely apologize for the delay and the issues you experienced with your order. Prescription eyewear can sometimes take longer to complete, as lenses are custom-made to each order. We’re very sorry that your order did not go as smoothly as it should have. To make this right, we’ve already offered a 25% courtesy discount for the inconvenience, and we are sending the missing nose pads promptly. We truly regret the trouble and appreciate your patience as we worked to resolve this.

Response from DesignerOptics.com· Aug 14, 2025

We’re sorry for the delay and for not keeping you updated as often as we should have. Your order included mirrored prescription lenses, which require a more detailed production process and a bit of extra time to complete. While sourcing your frame, we were able to secure the very last one available, we applied a courtesy discount for the inconvenience and shipped your order as soon as it was completed. We value your feedback and are committed to improving our communication moving forward. We appreciate your business and hope your new eyewear serves you well.