Dennis KirkReviews of denniskirk.com

Bought S&S valve spring kit for my 74 sportster, alternate part number was listed. Received kpmi kit. Website didn't mention alternate number was not S&S. Nobody could answer question if kibble white makes for S&S. All the springs in the kit were under Harley specification of 1&1/2 outer spring and 1&23/64 for inner spring. So, they repackaged some bad springs and sold them. I am waiting to hear from technical support to clarify this issue. Also contacted kpmi to alert them and see if they can help to clarify this situation.

I would give them a zero if possible , Buyer beware ,My ordered tires for my 4 wheeler in the beginning of September as a birthday gift , only 2 were shipped , Now it is December , The other two never shipped , excuse after excuse after excuse on phone for months , Cancelling and won't be buying anything from here again , Thanks ! Not.................

Just called customer service to ask about returning the helmet I purchased. Since I took the tag and sticker off the helmet I was informed it was used and not returnable. I was honest and admitted to using it on a ride to try it. It's too big and the wind wants to take my head off. VERY DISAPPOINTING!!!

I placed a $1300 order with Dennis Kirk on 10/15/21, no sooner did I submit and I received a call from Dennis Kirk confirming my order. I was told the order would be shipped that evening. On 10/19/21 I received a voicemail from Dennis Kirk they made a mistake, didn't have all of my order, were cancelling it and refunding me. An hour later half my order arrived at my front door. I called and spoke with customer service, they were apologetic, admitted mistakes were made internally, I was offered no solution or concession, "maybe the items would be back in a month." The call ended with my being told a manager would call me the next morning to follow up. The manager never called, I was left with half an order and to expect a refund in 3 days. I found what I needed elsewhere and bought it. When a company's job is to fulfill orders and can't do it, you know there are bigger problems. No inventory or out of stock message at point of purchase, no recognition in follow up call they were selling something they didn't have, voicemail message an hr before delivery saying sorry we screwed up, order is cancelled and then no follow up by manager to resolve. Everything Dennis Kirk has can be found direct somewhere else.

Fortunately I had my bad customer service experience before I ordered my parts. I called to ask if they offer a military discount and was informed that no they do not. I then went on the website to go ahead and order my parts and they ask for a donation for military veterans. I called back to ask about this and the woman tells me she has no time to deal with me yelling at her even though I've never even raised my voice and we had only been on the phone approximately a minute. How hypocritical is it that they don't offer a military discount but then they try to take money to supposedly give to military charities to make themselves look good at no personal cost. I guess it's a good thing that former soldiers like myself do not employ the same strategy when we enlist and offer up our lives in defense of our country so that places like this can even do business. And then you try to justify again. You say that you are raising money but all you have done is tack a donation button on to your site and channel other people's money to your charity. And there are plenty of sites out there that do verification of veteran status for online business. You have no scratch in the game, you're just pretending.

Ordered a "new" 130/90-16 tire for the bike. Tire arrives and it's 3.5 years old. Call up DK, the guy is like "well, some tires can be that old, I can sell them up to 5 years and they can be on the bike for 10". Seriously. He says "must be an oddball size". Nope 130/90-16. Then he's like "must be an oddball brand". Nope. Bridgestone. I would steer clear of this company if you are looking for fresh/new tires.

I purchased a windshield from Dennis Kirk. It was supposed to fit around my handlebars with a rubber sleeve. Once the sleeve was installed, the bolts were not long enough to start threads. I removed the sleeve since this was for a 7/8”/1” bar. I snugged it down good and made a test run. At 70mph, the windshield came back on me. I crippled it back to the shop and attempted to tighten the bolt and within a 1/4 turn, it stripped. I contacted “customer service” and everyone was helpful except the final lady who clearly shouldn’t be manning a phone. I gave her the part number technical support gave me and she acted like I was an idiot for suggesting I needed that part. I explained that it was what technical support said I needed. And she started a rant that they are only a parts warehouse and had no control over the things they send out, and how I was responsible for damages to the windshield. -I was just looking for a replacement part but am now sending the entire windshield back and will NEVER use Dennis Kirk again.

If you buy something from Dennis Kirk, and it gets lost in shipping, be aware that you have to be your own advocate to find the product. We ordered motorcycle parts that came in 2 separate boxes. We received one box that showed it was delivered at 11:35 am. The 2nd box showed it was delivered at 10:53 am, which is the one that was missing. We called Dennis Kirk customer service and spoke to Sandy Boener and her response was that they are not responsible if stolen off the porch. That was completely irrelevant to the situation as it was never delivered. She was of zero help and assistance except for starting a claim with the post office. The claim was denied, and as far as Sandy was concerned, the case was closed. I called my local post office and their GPS tracking could see that they did not deliver the box to me when they said they did. We spoke to our actual carrier and he also said he did not deliver the package to me. I called Sandy back to give her the phone number for the post office and she said it's not their protocol to call the post office and all she could do was appeal the case. The appeal was also denied, which then as far as Sandy Boener was concerned, case closed. She was very defensive and nasty....not customer friendly at all, especially when I had all the information for her proving I did not receive my package. All she cared about was what USPS website said, even though it hadn't been updated. I had to start my own claim with the post office, and after several days and persistent phone calls, the package was finally found and delivered. In each of these calls, I was asked and told that it's normal for the shipper to be the one calling not the receiver, but no one at Dennis Kirk seemed to care or be concerned. #DennisKirk #DennisKirkscustomerserviceneedshelp #thereareotherplacestoorderfrominthefuture #changeyourprotocal