Dennis KirkReviews of denniskirk.com

Overpriced cheap Chinese part that don't work. Same item on Ebay for the fraction of the price. Purchased sissy bar with pad for my new Harley. Bracket doesn't even aline with pad holes and screws to short and I have to pay shipping back for a useless item. We have sold out souls to the devil.

Ordered a product from their website (which is no longer in stock). Item number is 140-Tooth Drive Belt 1204-0113. Part #020521. This was ordered on 9/11/22 with expedited priority overnight shipping. I received the item 9/13/22 and installed the item at the end of the month. On Saturday, November 5th, mid way into my motorcycle ride, this belt that has been used for a little over a month, snapped clean in half, thus almost causing me to get into an accident. I spoke to the tech team at this business, inquiring about the life span on this belt, and they stated it was around 20,000 miles. Well, this didn't even make it to 1000 miles before it snapped clean in half. There wasn't any wear and tear, no teeth missing, just snapped right in half. To me, this seems like not only a faulty product to sell to motorcyclists but a dangerous one. I spoke to customer service and they were completely unhelpful NOR remorseful and said that they can't do anything about this because "No warranty claims are made or implied" on this product. I would like to be refunded for this poorly manufactured and dangerous product. Total refund should be $159.95. This is completely unethical that a motorcycle parts company would sell such a horrible manufactured item. Also how convenient that the item is out of stock all of a sudden. EDIT: Since there is no way to reply to the companies response to my review. So here is my reply to your response, Dennis Kirk. I'm am quire aware that you are not the manufacturer of your products, you are merely a retailer. Perhaps you should consider purchasing QUALITY materials not belts that literally SNAP in half after one month of use. Keep in mind folks, this belt is made of Teflon. Additionally, I spoke to your nasty customer service requesting information on the manufacturer of this product to no avail. Your company is below par with awful reviews on multiple sites in addition to multiple BBB complains, me being one of them as of now.

We purchased an item a year ago from Dennis Kirk and we were charged on our American Express card ….. just recently we used affirm and canceled the order and refused the package …. Deb in customer care only gave us a partial refund cause of a mix up with American Express …. Not even related to Affirm ….. legal action is next unless refunded on an item we Never received ….

Bought a HJC helmet and extra mirrored shield. The internal Sun Visor doesn’t work right and parts of the mirrored shield rubbed off after two cleanings. Admittedly I removed the HJC helmet decals so they won’t accept a return (absolutely fair). But they won’t honor HJC’s 5 year warranty on RPHA Helmets. They say I modified the helmet so the warranty is void and HJC won’t accept it. Warranty says, this warranty does not apply to any problems that arise from wearer’s modifications, etc. When I called HJC to ask, they explained that since the Sun Visor is operated by an internal wire, taking off decals doesn’t matter. They said Dennis Kirk can submit a warranty claim on my behalf to have it repaired by their distributor's warranty department. I called and e-mailed asking to speak to Travis the Supervisor but he won’t call me back. Lol! As far as the shield goes they said they’d send me a new one when they’re in stock. I’m sure Ill never see it. Out of curiosity. I e-mailed Revzilla and J&P to see what they would do with the same scenario and without hesitation they said no problem. A big departure from Sandy’s tone filled e-mails. This is quite honestly he worst Customer Service experience I’ve had in my life. Don’t just go else where. Run!

Sandy Boerner, Denis Keira and Travis did such an unbelievably poor job at customer service. Did not tried the slightest to resolve the issue. Did the bare minimum by responding to my emails but did not tried truc the issue. I emailed this company right after placing the order realizing that I had made a mistake in the address and the product. Asked to fix address, they didn’t try to correct it…

I don’t know why people are complaining about bad parts and tires. At least you got something. On June 2 of this year, this company charged my credit card for over $300 for no reason. I never ordered anything. When I called them, the person who answered wouldn’t even tell me where the parts were shipped so I could let my credit card company know where to look for the scammer. They must have an address. She told me it was fraud and to go to my credit union for resolution. For all I know, they are the problem. Trust them if you want, but I wouldn’t.

I called about a part I ordered 2 months ago never got a call or e mail on where abouts the part is. I called back to figure out the payment options and she was rude inconsiderate in professional lady who also hung up on me I called back and tried to explain my situation to someone else named Sandy I got a name this time but sounds like the same rude lady and I told her I was stuck in north Dakota and she laughed at me for a longer then normal time very unprofessional and I will be calling your manager Travis about this issue.. we are paying customers and don't need to be treated like garbage and laughed at.with out customers you won't have a business. I'll be finding a different parts dealer

Called in an order and called back within 30 minutes to cancel because the Harley dealership said the part was not required for my installation. Not only would they not cancel the order after 30 minutes, the woman I spoke with was rude, nasty and even hung up on me. I wasn't rude or nasty. I just stated the facts. I will sooner pay more for a product from another company than deal with this horrible company ever again.