Poor
207 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles
Dennis Kirk (denniskirk.com) has 207 customer reviews on Rated Honest, with an average rating of 2.1 out of 5.
Showing 138 reviews with 1 star · Clear filters
VANCE R.
Posted
Ordered a seat that was listed as a fit for my bike. Called and got transferred to a "tech" who acted like I couldn't read basic instructions (which HE missed). Called the manufacturer and they explained the issue immediately. So, I sent the seat back, because of PATHETIC customer service and will buy it elsewhere - I don't even care if I have to pay more for it!!
Dave
Posted
Website shows exhaust in stock. I have been waiting four months on a waiting list for something they show in stock. Every time I call they keep pushing it out another month. I called again for the last time today and asked them to find out from the manufacture when they can expect it and they try to sell me something double the price and then I told them I was looking for the mount exhaust that they advertised and not the high mount exhaust that was double the price so the lady tells me well I guess we don’t have what you want meaning she was too lazy to research it anymore. I have ordered a couple times from this company, and I will no longer do business with them.
Response from Dennis Kirk· Feb 12, 2025
In checking our records for this issue, we do not show any recent conversations with anyone named Dave in regards to this issue involving a backorder exhaust for a customer with numerous orders. In looking at the Trustpilot account for this person, its seems they have a tendency to come on here and place bogus negative reviews under an alias.
David M.
Posted
I have bought parts for my Polaris utv years ago, no problems. My complaint is my information that was connected with DK.com on the dark webb. They sold my info according to the Lifelock notice I received. NOT GOOD AT ALL, MIGHT BE WHY I WAS HACKED THIS PAST WEEK, maybe a coincidence????????
Jeffrey S.
Posted
I have spent thousands of dollars with Dennis Kirk and never had an issue until this last purchase. I bought a set of Love Jugs and installed them, but they didn’t cool my engine down as advertised. I repackaged them and sent them back, undamaged in perfect condition. They charged me 20% on my refund. Also I paid $106 for overnight delivery and it took 5 days for them to get to me. So 220 dollars down the drain. I will not be buying parts through Dennis Kirk anymore.
ROBERT ALAN K.
Posted
They shipped me wrong parts and then stated would send the correct ones overnight UPS on Thursday for Friday delivery but then UPS stated it would be Monday and Dennis Kirk Customer Service is blaming UPS. I took old pipes off, and they broke upon removal and I was supposed lead a club ride to Louisiana on Monday but had to cancel my trip due to Dennis Kirk in ability to ship correct parts and not me not having any pipes to put on Plus, I had to take old parts to a UPS store and return at my costs of time and fuel. NEVER ORDER FROM THESE PEOPLE, THEY ARE HORRIBLE. TAKE YOUR MONEY AND WILL NOT ASSIST YOU. I AM STILL TRYING TO GET MY PIPES DELIVERED FROM UPS AND DENNIS KIRK CUSTOMER SRVICE STOPPED COMMUNICATING.
Response from Dennis Kirk· Sep 7, 2024
The parts were shipped next day air and scanned by UPS on Thursday as you can clearly see on their tracking number. We are sorry the shipping didn't work out, we tried
rafael
Posted
Phantom customer service! I sent two emails asking for information on items I had already put in my cart and was ready to buy. No response! Obviously, they don't care about customers buying from them. Fine, I'll go spend my $5,000 elsewhere! UPDATE: Wow... How strange! Right after my terrible review, customer service contacted me! UPDATE 2: Okay, shall we trust what the supplier has written? We will try placing a first order, perhaps smaller than expected, and then if everything goes well, we will place a larger order. Updates will follow!
Response from Dennis Kirk· Sep 3, 2024
Either your emails were not received by the customer service team due to being sent to junk/spam or you emailed while they were closed. UPDATE: As stated if you sent an email to us after hours it would have been replied to today, we dont reply to emails on weekend or holidays... we are not 24/7.
David C.
Posted
Dennis Kirk advertises that they have a price match policy but when I called to get a price match for an order I was about to place, the rep told me that they do not price match on items under $100. My order would have been $143 after price match but rep claimed in had to all be one item and I was ordering two of the same thing (exhaust baffles). All other online vendors have a cutoff at $50. The lady was none too friendly either. Acted like she was being put out to help me. I have ordered a lot of parts from Dennis Kirk in the past but never again. Based on the reply they don’t seen to care that they lost my business forever.
Response from Dennis Kirk· Aug 7, 2024
It is clearly stated all over the Dennis Kirk website "What is "Beat It By A Buck"? You may know that Dennis Kirk guarantees the lowest price on tires, helmets, complete exhaust systems, tracks, engines, frames and transmissions. But now we also guarantee the lowest price on ANYTHING over $100"
Craig C.
Posted
I ordered 2 supposedly new tires from Dennis Kirk. They showed up fast. The front tire is fine but the rear tire has a manufacture date of MORE than 1.5 years ago. I have never accepted a tire that was sold as "NEW" more than 6 months old. Called customer service and was rudely told there is nothing they can do. Next stop is BBB. Never buy from this company. I have another motorcycle I need tires and parts for and I will never spend another cent at Dennis twerp.
Response from Dennis Kirk· Apr 22, 2024
Dennis Kirk goes by all manufacturer guidelines on age and storage of tires. Tires stored in climate controlled warehouses can be sold for up to 5 years of the date code and can be used on the motorcycle for up to 10 years or more of the date code. 1.5 years is still considered a fresh tire by the manufacturers. Here is a quote directly from Dunlop MC Division "Our group tells our customers that we would suggest not to mount a tire after 5 years as per the date code. After 5 years, once the tire is on the bike, check it yearly for signs of extreme ageing, and remove it if you see anything that gives you cause for concern. Remove the tire due to age at 10 years, no matter what it looks like. Regards, Dave Johnson Consumer Affairs, Motorcycle Goodyear Dunlop Tires North America, Ltd" Unfortunately in todays world of internet, people see things online about tire age that was created on internet forums by non-professionals and take it at its word. Here is another expert example- "Another misconception on the date code is you should only buy tires that have a DOT code within the current year. This is not true. As long as they are stored properly, tires have an average shelf life of five years and remain fit for purchase despite being manufactured many months ago. A Guide on DOT Tire Date Codes - Bridgestone Philippines"
