Delta FaucetReviews of deltafaucet.com

One of the worst after purchase policies Ive ever seen. So just be aware if you buy from Delta, and there is a manufacturing error with your product, they don’t have a team which comes, fixes it (while it’s on warranty) & replaces it if the manufacturer error is not fixable. Once you buy from them you’re on your own, which will cost you time & money, & the only thing Delta will offer is to send a part you paid someone to diagnose as the problem & will pay again to hopefully fix it. In 2025 that they operate like this is fairly shocking.

To make a long story short, I was told I would receive a refund and they reneged on it. The customer service people are not helpful & some sound bored to death when you talk with them. I will not use this company again. All I really needed was a small stopper replacement which they do not have. I ended up paying for a faucet that was under warranty, postage & a plumber. They need to educate their workers. Not Happy! This started in June of 2025 and just ended Oct 1 2025 Ridiculous

Worst company they don't honor their warranty terrible customer service would not return my emails try to get new cartridge they sent me valves springs and seats after telling me they would send me a cartridge run from this company don't ever buy stick with American standard and Kohler and glacier Bay reasonably priced way better company that honors their warranties

Bought shower trim & rough valves for 2 bathroom remodel. Bought directly from Delta online. Plumber recommended another brand. Since it was 2 orders, I sent each back as separate return. Took about 6 wks and numerous calls to get my money back. Second return has been 3 wks, called today and got no answers. If you buy direct from Delta hope you don't have to return it. If you have an installed Delta, keep your fingers crossed you don't need answers and help from customer service.

Very disappointed in the modern Delta parts. A new nine month old faucet, (169.o$) already leaking. You pay more and get less. I dont recommend and Delta products, unless you like to repair stuff constantly.

My spray faucet is 5 years old and already worn out, leaking. I’m a 60 year old so no kids playing with it, just piss poor quality and my local hardware stores won’t exchange it. Cheap China made crap that they don’t stand behind even though they promise warranty, the LIE. There is no warranty unless you keep the bill, which they know people won’t after a year so they always win by lying about their warranties.

I always bought Kohler products, but for my new bathroom, I've decided on Delta because I liked their Zura design. It cost $1,500 for the shower system, plus almost $600 for the matching faucet. As soon as the project was done, the faucets will have spots on them. Very HORRIBLE spots! To keep it clean, it's not just a simple wipe-away the water, you have to really polish it. As soon as you take a shower, the faucet will look like you haven't cleaned it in years! I called Delta, and they claim it's user error. They said I have to clean it very well AFTER every shower. They wouldn't stand behind their products. DO NOT GET THEM, unless you love cleaning after every shower.

Not happy with Delta after calling for a replacement for a leaking faucet, they would not help at all.