Delta Dental InsuranceReviews of deltadentalins.com

The worst customer service and website. They can GET nothing corrected. You are given a new phone number to call for everything. OH, question with the web portal, call this number. Issue with a bill call this number. Issue with mailing address, call this number. AND THEIR WEB site ALLOWS has some issue that causes it to crash. Phone or lap top it does not matter. Try get help, it will take 7 business days for them to MAYBE get it resolved. OR EVEN UP TO 30 DAYS. I cannot be the only who is suffering through this.

January ’24 my wife opened a Delta Dental (DD) insurance policy to have her wisdom teeth removed. No other reason to have dental insurance as she has full dentures. She paid the first installment of $127.80 and an automatic payment plan was set up through our bank at the time. First autopay was to be the following month but it never occurred. Then in late January my wife became very ill with gastric issues, constantly throwing up, a dozen surgeries later she’s still suffering. She never used the (DD) insurance although she had contacted a dentist who asked for her membership number which she had never received… Earlier this year we were gathering receipts for taxes she came across the initial (DD) payment. Whats odd is she only had the one payment, no communication what so ever from DD concerning the auto-payment, no letters, emails, phone calls smoke signals NOTHING. We have been told that (DD) sent eight USPS letters and made numerous attempts to via phone calls, no record of any of those calls missed or otherwise. All lies as we never received any communications from (DD)… A couple of months ago my wife called (DD) for the purpose of asking for a refund on the unused policy. The man who would not give his name asked for her membership number, which she’d never received. Not getting anywhere with this person my wife asked to speak to a supervisor. The response was “You don’t need to talk to a supervisor I know everything”. Obviously this man should not be working in customer service as he’s far to valuable for such a menial position… My wife handed this situation over to me as she was understandably upset. I called AARP the associated company. Spoke to Angela who listened and said she would forward our request for a refund on to the “escalations department”. I was told how and where online to file a grievance form which I did. The very next day we received a letter from (DD) informing us that there was a 180 day policy on grievance claims. Any excuse to get out of a refund… A month and a half later I received a call from Miriam of AARP basically saying that (DD) was not going to refund anything and due to non payment they had closed the policy in late February ’24, but once again there was no communication from (DD) on anything relating to auto payments not going through, no letters, emails, phone calls etc. just close the policy and don’t bother telling the customer… This morning another call from AARP again explaining that (DD) would not be refunding any monies on a policy that was never used. I explained to the woman that this small refund would wind up costing (DD) much more over the course of time as both my wife and I would write bad reviews about (DD’s) lack of concern for the customer. She obviously didn’t care either… So my advice when shopping for dental insurance, don’t even consider Delta Dental as they lie about everything and have an excuse to cover every scenario.

I am extremely disappointed with the way Delta Dental of California has handled my recent dental claim. The denial of coverage for a medically necessary crown procedure—on the grounds that it was cosmetic—was not only unexpected but also financially burdensome. At no point was I informed that such a determination could be made, and the lack of transparency and support throughout this process has been unacceptable. This experience has led me to question the reliability and fairness of Delta Dental’s coverage policies. I urge others to carefully review their plan details and be cautious when relying on this provider for essential dental care

I canceled my policy before the start date. But it's been almost a year and they refuse to refund the $57.07 paid. I've reached out to multiple reps via phone and email. They all promise to get it resolved or get back to me. Nothing.

Terrrible service. They just don't pay out! you send forms and details and they question everything until you have lost the will to live and drop the claim.

I saw my dentist in Charleston who advised I needed a crown. I was leaving for 2 months in South Africa so I had dentist there make the crown. I have been fighting for Delta for months, first a crown was worth $111, I've sent them xrays etc. They now claim ?? and will pay $0.

Consistently pay significantly less than they state they will for covered procedures. Cleanings are supposed to be covered 100% on my plan; they pay less than 50%. Crowns are meant to be 50% covered; they pay less than 20%. I've decided I will be going without insurance and paying out of pocket as the savings with insurance are nowhere near enough to pay a monthly fee to this scam of an insurance company.

ive had a plan for over a year, added my 5 year old online - no issue tried to add another person, couldnt do online, called, spent 15 mins on the phone, was told all set and a coverage start date - coverage start date has come and gone, no info - called again, they have no record of me calling the 1st time! so when i said well i tried online and it kept giving errors, i was told i cant do it online and needed to call. so i mentioned how i did online the 1st time, then they told me my whole plan was canceled! but yet ive been billed multiple times, if i didnt need the coverage so bad id cancel - horrible customer service