Delta Dental InsuranceReviews of deltadentalins.com

They are a horrible company with incredible good marketing and misleading antics. You are better off paying for dentistry out of pocket with a dentist that really cares about the patients. More money up front, save THOUSANDS in the long run. Also the new "Million Dollar Smile" plan Delta is rolling out is a scam. They still only pay 40% (of their low allowable fee) and leave the patient with 60%. Even tho it is advertised as 'NO MAXIMUM / UNLIMITED.' I bet that list EVERY ADA Dental code as a covered benefit on those new plans so ever In-Network dentist is required to lose all profit back down to their low allowable fee.

How can a company so large be so incompetent? No one seems to know where anything is in the process. Their customer service either doesn’t care or doesn’t know. I don’t know which is worst. I do not recommend.

Absolute worst dental insurance company around. Do yourself a favor and stay far away from them.

There is no easy way to file a claim. If the claim is not completed exactly as needed it is discarded and the the insured person is not informed. The terms of the coverage are not fully disclosed making one think you have more coverage than what is actually covered. I don't know why AARP sends me flyers for this charade.

Delta Dental is a complete waste of money. I paid $761 for one year. I thought it would help if I had any more dental emergencies. (Had a $6000 bill the previous year.) The max they pay is $2000, so my max net benefit would be ~$1200. It wasn't much but I thought I'd try it. About 4 months after I signed up, two teeth broke and I needed implants and crowns. I had specifically checked to see if major work was covered in the first year - the answer was yes. Only when I needed the coverage, it turns out that the work is covered in the first year, but only after 9 months!!! I filed the claims for the work. Only the extractions were covered, but it was better than nothing. After filing twice and DD telling me they didn't have the claims, I called. The first rep was completely useless and rude. I finally asked for a supervisor, who confirmed that they had something. She asked for a bunch of stuff that wasn't asked for in the claim form, and other stuff too. It was completely stupid. So now three months later I see they have reimbursed me $74 for a $345 procedure. This is supposed to be 50% of their PPO Max Allowance, but they don't allow access to their PPO allowances, so there is no way to know how much they will reimburse. DD's estimate of the cost of the procedure is $248 - $346. I would have thought their allowance would be somewhere close to this, but obviously not. All around, Delta Dental Insurance is a complete waste of money. It's pretty much a scam. If you want just cleanings, it's probably best just to pay your dentist. My dentist offers a deal for cleanings equal to what Delta Dental would cover for $250 less than my DD premium.

the worst insurance company -- so bureaucratic and unresponsive. Wouldn't pay claims unless they go through the VA first. So why do I even pay for insurance?

Delta Dental Insurance is worthless in central Virginia! I called their 800 sales number and asked if my dentist was covered and told yes. I signed up online and gave my credit card infomation and paid each month beginning in December 2025. I just found out their policy only covers their "approved" dentists and after calling several on their "approved list" most of them in my area are not accepting new patients. I tryed to upgrade my policy "not allowed" until next year.? Then I tryed to cancell the policy and that isn't allowed. We had their insurance years ago and I didn't check their google reviews (my mistake). Please do not trust this company!

I bought what I thought was reliable dental insurance only to be completely disappointed. The website is confusing and hard to navigate, and when I tried to use my benefits, I was met with repeated claim denials for reasons that made no sense. Every attempt to speak with customer service ended in waiting on hold or being passed around with no real answers. They lost paperwork I sent and never explained why services that were supposed to be covered got denied. After months of wasted time and no support, I feel like this company took my money and gave nothing in return. Terrible experience overall — save yourself the hassle and look for another insurer.