Great
763 reviews
DellaHonesty, pricing, process and quality scores appear once 5 customers have rated them.
DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 578 reviews with 5 stars · Clear filters
Ernest A.
Posted
Vert easy instructions and easy to follow. I used the install rental kit and also had to install extra line set to reach the desired destination. System is running great. System was delivered incredibly quick.
EJ W.
Posted
Procuring directly from Della offered the benefit of streamlined communication by removing third-party intermediaries. The detailed product information provided on the website was essential in my selection of the Serena Series 18,000 BTU unit, which maintains consistent thermal regulation. The online procurement process was efficient, supported by accurate product descriptions. Shipping was initiated promptly the day following the transaction. I contacted Della customer support and was impressed by the minimal wait time. Hector addressed all my concerns directly, providing professional assistance without the need for multiple transfers. I value this high standard of service. Should I require additional climate control solutions in the future, I will certainly choose Della again.
Kelly J R.
Posted
Della has amazing customer service e and an excellent support staff. The units are quiet and efficient. The app makes managing the whole system a breeze.
Nick
Posted
Knowledgeable and efficient service representative
Amy A.
Posted
I was desperate because my mini split was failing. I had it professionally installed and that company was supposed to have registered it, but did not, apparently. That a/c company is now out of business, so I had to buy another unit, but at a discounted price, so that was somewhat of a relief. I again had the new unit pro-installed, but I made certain to register it myself. Quick and concise communications with support and I had a new unit installed in under a week including shipping from Della.
Stanley
Posted
Best experience I have had with customer service. Nicole did a great job!!
Lauren C.
Posted
Five stars for incredible customer service! We had an issue with our new AC unit, but Della was able to handle it immediately. After a quick call, they arranged to send a replacement right away without any hassle. It's rare to see a company stand behind their product like this. I will highly recommend them to others!
Tim S.
Posted
I’ve been installing the Della mini splits for years and I have not had any issues with the equipment and none with the customer service department.
