Excellent
1,834 reviews
DecantXHonesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 1,524 reviews with 5 stars · Clear filters
Patrick H.
Posted
DecantX has been amazing to work with and their products are fantastic!
Response from DecantX· Jan 20, 2026
Thank you for the great feedback! We’re so glad to hear you’ve had an amazing experience with us and are enjoying the products. We truly appreciate your support!
Tyler Smith S.
Posted
I had an issue with one of the fragrances, but after reaching out they really held me come to a positive resolution. I feel very happy with the outcome and will continue shopping with DecantX.
Response from DecantX· Jan 20, 2026
Thank you so much for the kind feedback. We’re glad to hear our team was able to help resolve the issue and turn it into a positive experience. Your satisfaction means a lot to us, and we truly appreciate you continuing to shop with DecantX.
Anuja
Posted
I have had a great experience exploring so many decants from here, samples are always well priced and arrive in great condition. The customer support is very quick and helpful to resolve any issues as well. Highly recommend!
Response from DecantX· Jan 19, 2026
We’re really glad you’ve had a great experience with our pricing, packaging, and support. Thank you for your support!
Michael C.
Posted
Great company prompt response with customer service. Great prices
Response from DecantX· Jan 15, 2026
We’re glad to hear you were happy with the prompt customer service and our pricing. We appreciate your support!
Greg
Posted
My first order was delivered to the wrong address via FedEx, however the awesome people at DecantX were able to remedy the situation quickly. You all have great customer service, keep it up! 👍
Response from DecantX· Jan 14, 2026
Thank you for the kind feedback! We’re sorry for the delivery issue with the carrier, but we’re glad our team was able to resolve it quickly for you. Providing great customer service is very important to us, and we appreciate your support and encouragement!
Paul H.
Posted
Doing business with an unknown company is always a gamble...Will the item(s) arrive timely?...Will the item(s) be as described?....Will there be any of the items requiring customer service intervention?....Will the service desk be competent, courteous and open minded addressing a complaint?......In purchasing from DecantX over the holidays, I experienced agreeable outcomes over all these milestones mentioned.....I must commend them for running their operations so professionally...Their's should be a case study for any business school offering an MBA.......PH 1/13/26
Response from DecantX· Jan 14, 2026
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate you giving us a chance, especially during the busy holiday period, and we’re glad to hear that every part of the experience met your expectations. Your comments about our operations, customer service, and overall professionalism mean a great deal to us. Being described as a case study for an MBA program is an incredible compliment, and one our entire team is grateful for. Thank you again for your trust and support. We look forward to serving you again in the future.
Andrii T.
Posted
Good Good Good
Response from DecantX· Jan 9, 2026
We appreciate your support!
Jenny L.
Posted
I have been impressed with the quality of the products and even more impressed that when I had an issue with a defective atomizer they were quick to help me attempt to troubleshoot it and find a solution. Would recommend buying from them! Very responsive and shipping is fast too.
Response from DecantX· Jan 9, 2026
We’re glad to hear you were impressed with the product quality and that our team was able to respond quickly and help resolve the atomizer issue. Fast support and shipping are very important to us, and we appreciate the recommendation and your support.
