Decant HouseReviews of decanthouse.com

Response from Decant House· Jun 12, 2023

Hello Chester, We are sorry that you had a bad experience with our sprayers. It is possible you had a defective one or two. Out of the thousands of decants we make every month, we have extremely rare complaints. There are going to be some duds as we cannot guarantee they will all be perfect. Most of our customers are very happy with our sprayers and on occasion say they are better than some of our competitors. Which leads me to believe you have some defective ones. We do send replacement sprayers upon request. Please contact us if you wish to receive replacements. Hope this helps. Regards, Drew

Response from Decant House· Apr 6, 2023

Hello Suzi, Thank you for taking time to review your experience. Upon review, we noticed you purchased the smallest amount possible which is 1ml. So, yes, our 3ml bottles will only be one third full for the amount you purchased. We use 3ml bottles for the benefit of having a sprayer which is much better for application than a dabber. Every product on our website clearly show the different bottle sizes you can order. Also shown is how much we fill each bottle (fill line). We hope this clears up any misunderstanding. Regards, Drew 4/8/2023 - We stand by our initial response. If you are giving a three star review describing the gap between your expectation and reality, we have the right to respond and help you, the reader or potential customer understand the reason for the gap. Regards, Drew 4/8/2023 - You are misinformed. Yes, we do disclose the sizes and how they are filled on every product page. Now, you are lying, being rude and resorting to ad hominem personal attacks. Please, take your business elsewhere. We do not want you as a customer. We are also refunding your money since you are unhappy with our service and communication. Regards, Drew