Excellent
701 reviews
Deal GeniusHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Deal Genius features smart buys to make your life easier and more fun. From brand-name favorites at internet-low prices to never-before-seen inventions, there's always something new in store. Free ground shipping and stellar service makes shopping with Deal Genius truly shopping bliss. Orders ship within 1 business day from Chicago, IL. Always feel free to contact our knowledgeable and friendly customer support team, who prove that not all geniuses are socially awkward.
Deal Genius (dealgenius.com) has 701 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 37 reviews with 1 star · Clear filters
Robert
Posted
I placed my order and received a USPS tracking number within minutes back on Dec. 8th, USPS awaiting item. It is now Dec. 17th and it is STILL awaiting pickup. No movement. No response to my email checking on my order. Not happy.
ELVETA J.
Posted
I HAVE NOT RECEIVED MY PACKAGE !
Debbie
Posted
Never received my order.
Response from Deal Genius· Dec 8, 2020
Thank you for shopping with us at Deal Genius, I'm sorry you have not received your order. As discussed with our customer service team today, we are re-sending your order with expedited service. We will be tracking your package and confident you will receive it very soon. Thank you Debbie!
Wayne
Posted
Nov. 21 I ordered "ONE" 2pk fleece lined gaiters. Somehow, some way "Three" 2pks are being sent to me. Two 2pks are being charged to my debit card (order 200106795... order 200106804)) and one 2pk is going through Amazon Pay (order 200106799). I know this because three separate transactions of $19.00 a piece have been subtracted from my banking account. I Don't Need Six Gaiters! I tried to cancel two orders . It was very hard to communicate with your company so all the gaiters were processed and shipped. What can I do ? I want two, not six. This was my first purchase with Deal Genius and it isn't going very well. Please help.
Response from Deal Genius· Dec 2, 2020
Wayne, it was nice speaking with you today. As we discussed, I have corrected this oversight and credited you for 2 orders. Thank you for bringing this to our attention. I'm confident you will be pleased with your purchase!
Linda
Posted
I ordered two sets of the black/olive plain journals and received only one set. I have emailed customer support but have received no response. I either want the missing journals or a refund promptly.
Response from Deal Genius· Dec 2, 2020
Thank you for your recent purchase and taking the time to share details on your experience. I have shipped the missing part of your order with expedited service. Linda, please check your email for your updated tracking information. My apologies for any inconvenience.
Larry S.
Posted
Cannot rate something when your survey does not indicate what item is the subject of your request. Need to describe item in order to be able to rate it.
Response from Deal Genius· Dec 3, 2020
Larry, thank you for your comments and excellent suggestion. I see you have purchased several items with us at Deal Genius, I'm in hopes we met your expectations on all past orders.
Aldo S.
Posted
This site is terrible. I ordered an item in late August and I am still waiting. customer service is of no help! I have sent numerous emails repuesting tracking information and all I get is the same identical reply about COVIDA and how it is affecting delivery schedules. And they have the nerve to charge almost six dollars for shipping costs! Ridiculous!! The items are also overpriced compared to the same items sold elsewhere.
Stella
Posted
I can not recommend this company or their products. The products are of poor quality. The packaging for shipping is substandard. Customer service is complicated to get speedy replies. I purchased 3 items from company. I returned one that arrived with the box open and the main metal part bent. The customer service did not want to refund my money until the piece was returned even after pictures were sent. The box was in bad shape but I taped it up and sent the piece of junk back to them. I complained and was given a partial refund until the item was received. The second item I ordered arrived with torn box and rusted assembling tools. Directions were poorly written and my Petroleum Engineer husband said return this cramp after he assembled it. I’m still waiting on customer service to communicate about the return. The third item was nicely packaged but was damaged inside. Not broken but soiled. Very strange, it appears the item was previously used? Strike 3 for me. When I see their online deals...I click delete!
