DBZ-StoreReviews of dbz-store.com

It's like you forgot my order and when I asked for a refund which did have preferred you was like oh yeah and sent it and the image is not what was as advertised you sent me a blown up distorted pixelated image on my shower curtain I was very disappointed and will not shop here again

I've never had to wait so long for a refund, ill never use these again.

I have had a terrible experience with DBZ. I bought a freezer from them, however, because it was badly packaged, it arrived damaged. There is no way to speak live to a real person or even have a live chat. I then had to have a prolonged email discussion with them when it took about 2 weeks to reply to each message. They suggested things like wrapping it up and taking it to a parcel shop! I could even carry it! They then said that They would pick up the freezer but I had to stay in all day for the collection! Eventually they agreed to a 2 hour window. Then it took more weeks for a credit to be issued and was told that it would be by transfer back to my original payment method. Still. All I received after a month is a £5 Debemhams gift card only usable on their website! They just don't care!

Poor Quality, appalling service! I purchased a hard shell suitcase via Debenhams and the wheel broke off on the first time I used the case. They would not refund me quoting not covered under warranty due to user error!! Would not even reply when I asked them to explain user error! Appalling quality, even worse service!

Didn’t receive item on time, returned and still haven’t received refund! Emailed company and had no response

Avoid at all costs – zero customer service Order number: DUX043913157 "40cm W x 120cm H Gold Arch Wall-Mounted Full Length Mirror" I am absolutely furious with Debenhams. I ordered a mirror which arrived cracked. Fair enough, these things can happen, but what followed has been beyond unacceptable. There is no phone number, no email, no real support of any kind. You are forced into WhatsApp, Messenger or text message “support,” which is nothing but bots sending you in circles. I’ve tried all three, at different times of day, and every time I was promised I’d be connected to a rep. Not once did that happen. I’ve been left ignored for hours and then completely abandoned. This is not customer service. This is a deliberate setup to make it as hard as possible for customers to get refunds or replacements. I now have a broken product sitting in my home, money taken from my account, and no way to get a response. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for faulty goods — Debenhams/Boohoo are ignoring these legal obligations. For anyone thinking of buying from Debenhams online (or Boohoo): don’t. If your item arrives damaged (which judging by these reviews is common), you’ll be left fighting a bot with no way out. I will never order from them again.

Thieves dishonest and should be shut down.

I bought Moshulu sandals from Debenhams, who use DBZ. I returned faulty sandals to Debenhams on 2 August. On 13 August I got an email "your refund is on its way." Now 27 August, 2 weeks later, NO REFUND! In my 80s, I do not use any social media so I emailed Debenhams customer services.... Still NO REPLY 3 days later. Won't be buying from Debenhams again.