Dairy QueenReviews of dairyqueen.com

Food was good. The service was awful.! Older lady running the drive-through was very rude… I had ordered an online order and didn’t realize you couldn’t go through the drive-through to pick it up& I had children in the car. I explained that…. I was there right at 11 there was nobody else through the drive-through when I got to the window she continued to explain to me and was very rude about it!

came in today, the drive tru. Got a single hamber wih mustard, ketcup and onions . The bun was ice cold, about 6 Ice Cold pickles, and a stone cold burger. i took in inside & talked to a lady mgr. she said they had to microwave the burgers. the could not warm the buns on a grill. THE WORST BURGER i have ever had.0

Issue is with DQ Canada customer service AND specific location: Dairy Queen Grill & Chill 325 Central Pkwy W, Mississauga, ON WORST experience of any DQ in every aspect! Two of us walked in and waited in a line where the girl behind the cash seemed clueless with the customers in front of us. There was another girl standing behind another cash register doing nothing, and didn't offer to take any of the customers in front of us. Finally we ordered two dipped cones and a Buster Bar. She brings out these two most pathetic looking dipped cones that were also at best 3/4 dipped. Then she brings out the Buster Bar. We ask her to properly dip the cones, and the other girl that was standing around doing nothing just walks over blank faced with an attituded and goes to the back, while the original cashier tells me they don't accept cash.... what?!? I thus had to take out my debit card to pay, and she was unable to scan a promo code for the $2 Buster Bar in the app. She finally got it to work, so I went to tap my card to pay as she also walked away and disappeared to the back. She comes back with the exact same pathetic cones but at least they were properly dipped, and tells me my payment never went through. I asked her (while still tapping my card) what she'd like me to do since I'm tapping. The other gal now also came to the counter and they start talking in another language to each other... again, what?! How rude is that?! She did something on the computer and it finally went through and zero apology, acknowledgment of the issues, no smiles and not even a thank you or good-bye. We go outside and each take a bite of our dipped cones and they literally both exploded all over us! I'm guessing the entire time trying to redeem the offer and attempting to pay, the ice cream had melted inside the hard shells thus the explosion and the mess all over our clothes. Then I noticed she had given us only ONE napkin for two cones and the Buster Bar, so I had to go back in the store to get more to clean ourselves up. If all of that wasn't enough, I realized on the receipt she charged us $3.99 for EACH kiddie cone dipped PLUS TAX! We had literally got the same cones from another location 2 days prior and they were under $2.39 each plus tax! What's with this lame underportioned and overpriced location with horrible customer service?! We asked to speak to a manager, this girl shows up claiming she was, but refused to give us her name! How UNPROFESSIONAL is that?! This spot is 3 blocks from my home and I'd rather drive 15+ mins farther to NOT get ripped off!! We're NEVER going this location ever again! We contacted DQ HQ NUMEROUS times and it seemed like a young clueless teenager always answers the phone and only takes a message of the issues and promises us someone will call back - they never have! We even went as far as contacting DQ Canada on all their social media platforms to discuss the issues and either they ignore us or.. get this: they blocked us! What corporation ignores and blocks customers that have issues?!?! Never dealing with DQ again! DQ USA HQ needs to step in and replace all Canadian management!

I ordered a chicken strip fry-ring basket, paid for it through the drive-thru. I did not receive chicken in my chicken basket. Earlier in the week, they DQ did not give me the gravy I ordered and paid for. I live too far to drive all the way back to DQ to get the rest of my order. The service just keeps deteriorating.

Diana tx has to be the worst store of all.The manager Kristen keasler "kk" is a weirdo and she flirts with the teenagers workers and runs the adult workers off because they are a threat to her.What a shame for such a large corporation to allow such awful behavior!!!!

Had the worst customer service experience ever. The employee had a hoodie on, and no proper greeting the line was wrapped around the building and it was a full staff. HORRIBLE HORRIBLE

DISGUSTING THIRD WORLD CSR. CALLED IN TO COMPLAIN store product was off...at $8 a pop for their blizzard not cheap ice cream. Common sense one 2 minute call in to head office would warrant an apology and a coupon or some reimbursement to have a better experience. Instead these people that you can barely understand send you some dumb e-mail promising someone will be in touch and something sent. 3/12 weeks later nothing so you call in again and explain what happened your talking to the same person who demonstrates the competence of a tone deaf Walmart employee

they don't honor the deal in their app. This makes me feel so embarrassed. If it is not honored, then please remove the deal. The deal is a $1 cone. I would upload the deal if I can upload in this review.