Dainely™Reviews of dainelylab.com

Hi, I have bought Dainely belt to support my lower back pain and left leg sciatica. I ordered one including the back stickers cost me £47.00. 7 weeks) later I don't feel any better than before. I found it absolutely waste of money and the 2xxL too small, however, absolutely cunn man. I have complained and I asked for money back, no reply. Don't waste your money it's rubbish.

This company is a scam so please be aware. This product doesn’t suit everyone and 90 warranty is a myth. They will argue with you if you request a refund and make you bleed. They tried bribing me 20% refund to post a 5 star rating even though the product sucks. It has made my pain even worse and now I’m paying hundreds of dollars to physio. Don’t trust this Product and it’s not for everyone.

Dainely lab Responded to my Review And Right away was very apologetic and took care of my issues, Great customer service

Buyer Beware! I purchased the Dainely belt and it took a week to receive. I wore the belt for approx. 3 weeks with no relief at all. I contacted customer service to request a full refund well within their 60-day money-back guarantee. I put my email and order number in each of the emails I sent going back and forth with them consistently asking me for my order #. I advised it was in every email I sent them. I then was told that the email I provided them didn't show any purchase through their company. I took a screenshot of the receipt from them. It had the same email and order # on it and sent that to customer service. From that point no one responded back to me. I filled out a charge back with my credit card company and they provided me with a full refund. I would suggest that if you are on the fence, avoid this company at all costs! They obviously aren't interested in providing a refund acting as if the order # I sent each email wasn't there. Shame on your company for preying on people's pain and if you offer a 60-day refund policy, make good on your offer to the customers that your product doesn't work for. Their customer service # 1 256 414 4398 comes back to Alabama but doesn't go through and if you wait it hangs up on you. There is no one to answer and no way to leave a message. For all the extra wasted time and the hassle of getting your money back, I would give this company a 0 but the scale doesn't go that low. Response to your reply: 1. Why are you allowing another retailer, copycat, or unauthorized seller to sell subpar products under your name and use your logo without you protecting, your trademark and/or your patent? 2. If you are a reputable company, wouldn't you want to stop copycat and unauthorized sellers from selling subpar products? 3. It says you take great pride in the quality and authenticity of your products and want your customers to have the best experience possible. How can letting people purchase subpar, unauthorized products that you could stop with a Cease and Desist letter, if not seek legal actions to protect your potential consumers from being frauded and told, well you didn't purchase from us so try getting a refund through them. I thought you wanted to ensure that your customers have the best experience possible? 4. How can someone tell the real you when they see your logo on subpar products? 5. If you have the best customer experience possible, did you offer to send out a belt to those that are getting ripped off with subpar products since you don't stop them from representing your brand with your logo? 6. If you are not going to stop the subpar, unauthorized companies from representing you, shouldn't you then at least take care of the customers that fell prey to those companies?

The Dainely Sciatica Belt arrived in good time and was very easy to use, however, on the second time of using the pull tab on the belt came off in my fingers, which made it difficult to use. After contacting Dainely about the fault I was shocked when they said that they would be willing to replace the item but only AFTER I left a 5 star review on Trustpilot. Sorry Dainely you can shove your replacement belt where the sun don't shine. I will not lie on Trustpilot to make your defective product look good and I wont be buying anything else from your company. I hope this has taught you a lesson on after sales service.

If you are hoping to alleviate your back pain within a reasonable amount of time, don't order from this website, and be careful when reading 5 star reviews!!!! I paid 7.95$ for fast track. It took two weeks for the belt to arrive- it was shipped from China.I guess I got lucky. The tracking info gave me an estimated delivery time on April 5. I needed the belt for long distance travel, and bought another one from another company. FYI:I live in Europe; the customer service informed me about expected delivery times to INDIA, and promised to expedite the process, prioritize the shipping etc I contacted the customer support team several times via email to ask for a full refund, including the extra shipping fees, and asked how I could return the belt. I never received an answer. I tried reaching them by phone- the number is listed as potential scam-no reply.Upon reading my review, Dainely offered a 50% refund, if I considered updating my review to 5 stars, to reflect my positive experience!!!! this is tantamount to paying me to write a great review so as to improve a TrustPilot score. highly unethical. Needless to say, I did not accept.

I have a back belt which is only couple a month old and is wearing out. It doesn't stay on as the velcro doesn't stick very well anymore . The actual belt is worn out. I messaged the customer services to let them know and there reply was they will only send me a new belt if I give them a 5 star review. The belt didn't last for more than 2 months and they want me to give a 5 star review. If I dont give a good reveiw then they will not send me a replacement belt. What kind of a service is this?? I was suppose to buy knee belts as well but now, naa not going to happen now.

I (Townbands) am going to submit another review after my further experience with this company. I received my order, but it was the wrong size. I asked to exchange the product for the larger size. The company told me that in order for them to do that I had to write a review of the company and was to give them a rating of excellent. I fulfilled my end of the bargain and have heard nothing from the company. I wanted an address to which I could mail the product in order to get an exchange for the larger size. I have received no information, which has let me to believe this company has very little integrity and does not treat customers well. This was the first and last time I would deal with this company.