Poor
81 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The #1 site for Serum presets, Samplepacks, & more. Find your sound, and take your music production to the next level today!
Cymatics.fm (cymatics.fm) has 81 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
Showing 42 reviews with 1 star · Clear filters
E.S.
Posted
Fraudulent website extorting email addresses. These folks are dishonest and support doesn't respond to emails. Just your typical scam with a fancy website. Don't pay, don't sign up, don't bother at all.
Pete K.
Posted
Purchased two packs from them. Dark skies and ultimate plug in bundle. Only dark skies showed in my downloads. Sent a support ticket, which they say will be responded to within 24-36 hours. It's been over 48 and nothing except some automated response. Filing a charge dispute.
Loki
Posted
Bought 2 packs from this awful website. they then would not let me activate an account and scammed me
Nathan
Posted
Cymatics has good products and good prices, but their customer service is unresponsive. I placed an order 3 months ago that was supposed to include a gift card. It did not. I emailed them, but received no response. I messaged them on Facebook and Instagram, but still no response, even though Facebook has been updated regularly since I sent the message. This unresponsiveness negated all trust and made the experience unacceptable, hence the 1 star rating.
Nick M.
Posted
Garbage organization, largely responsible for the absolute cringefest mainstream EDM culture in America has become. Their samples have always been of dubious quality, likely ripped or stolen from other tracks. Their spamming tactics are completely over the top, and are arguably the innovators of headline clickbait phrases in this industry along the lines of "three simple tips to become the next marshmello!" and "producers will HATE you for knowing these five things!" With their use of phrases like "bruh" and "fam" in their emails it's clear they target impressionable 15 year old males who likely spend their downtime browsing 4chan and watching tucker carlson. Maybe by 2025 they will have figured out what skrillex was doing sound design wise in 2009... LOL. Avoid at all possible costs. The 5-star ratings here are obviously from their own employees too.
Filippo B.
Posted
not responding to emails - worst customers support ever
Chill H.
Posted
They don't respond to anything. I couldn't imgine giving a company my money who doesn't respond to customers... customer service is key.. youd think making 300k per release they would put some of that money back into the business and keep customers happy... but I've gotten the same experience as others here.. no response. Tried 3 avenues of contact. None worked
Joel K.
Posted
Another 3 days have passed without response. Feels a bit bad. Hope they see this soon for their ratings sake
