CVS PharmacyReviews of cvs.com

More than $20 for a Passport photo! This in the digital era when taking picture no longer requires " processing". Photos are taken using a standard digital camera, processing takes less than 2 minutes, from taking pictures to downloading. CVS still holding to prices from 1970's when a Passport photo required cropping to fit 2x2 square, and a physical photograph was needed. $20 plus is ABSURD, never mind having to wait for someone other than the cashier on duty.

My husband purchased a covid test today and got home and realized it was an open package. He went to a different store and purchased another one because he needed to take it asap. He took the opened covid test back to the CVS that he purchased it from, with the receipt and tried to return it. The cashier immediately snapped at him, we don't take covid test returns. He told her, but it was open when I purchased it. I need to speak to a manager. So the manager comes over and the cashier says, we don't return covid test, right? And the manager said no we don't we turned to walk away. My husband immediately interrupted him and said, excuse me you didn't even ask me why I'm returning it. It was opened and I needed to take a test. Long story short he didn't get to make a return. And I'm disappointed in the Ledgewood CVS because that's the store I use all the time.

The pharmacies have installed "must use" touch screen to identify yourself, verify birthdate, ID the Rx. >> Their desire to use (and probably sell) your data is more important than their respect for your privacy rights under HPPA. << They try real hard to make you register your Rx pickup into the "points/rewards" system, right after you ID yourself. I touched the screen to decline and it worked. Later, it asked me AGAIN for my phone number - it wanted to export my medication into its points/rewards system. I stopped and waited for the clerk. I said 'I don't want this purchase in your point/reward system' and '"HERE IS NO SKIP" button to get around it, at this part of the process. Clerk said "you can just tell me." I said "You told me "follow the prompts", and it was programmed without a "SKIP" button." its pretty obvious they intentionally left the 'skip' button out of the final part of the pickup process.

After years of using them and being satisfied I will have to switch. They have an issue with their Ai phone line and my doctor tries numerous times to call in prescriptions which go through but younger staff insists they don't have it although I even receive texts that it is ready. Three times in one day I and my doctor were told the prescription was ready yet the younger staff simply states that the phone line says it is not. They hand me a printout of phone line orders and tell my doctor and myself to "try again." I take medication where I cannot miss a day so they are playing with my life with this nonsense now.

Tired of cvs not having prescription meds not in stock all the time,but now they gave my daughter the wrong nebulizer med for my 15 yr old grandaughter today and she may haveto go to er with her breathing issues. To many mistakes with cvs lately. They may need to get sued if anything happens to my grandaughter. They didnt give my daughter the premixed nebulizer meds,instead they gave her a med you have to mix saline with .So at 9pm doesnt do much good since pharmacy already closed.

Pharmacy automated call system. Does not allow you to speak with a human. CVS, (FM 544 and 78 in Wylie, TX) After 10 minutes of listening to the automated messages, who make you listen to the entire speech, before allowing you to answer, i left a message for a call back. When they called back, which was relatively prompt, amazingly, I could not understand their speech. When i talked with a person who i could understand, he said my prescription was at Target CVS, when i asked him where the Target was, he said it is on your phone in maps. I said i did not ask you how to find the address in my phone maps, he hung up. This is unacceptable behavior.

The pharmacist is rude to me .

On September 14, 2026, I went to this CVS to pick up a monthly prescription (nasal spray, ~$10 with insurance). What should have taken minutes took from 9:47 a.m. to nearly 11:50 a.m. Timeline: At the drive-through window, staff said no insurance was on file, despite my filling this same prescription monthly. I provided my insurance card; the associate had trouble entering it and told me to call my insurer. I called OptumRx at 10:08 a.m.; they confirmed my information was correct and active. I returned to the window. A second associate said my information "wasn't working." I offered to show her the info on my phone; she declined and told me to print it instead. I called OptumRx again. They called the store to confirm coverage. The associate questioned whether the representative was legitimate, demanded a supervisor confirm the call was actually from OptumRx, then hung up before the supervisor got on the line. OptumRx called me back to say the prescription was ready. When I asked them to confirm the insurance was properly on file, they called the store again and were again asked to get a supervisor on the line — even though this was an insurance provider calling directly. The associate reportedly told OptumRx she was "suspicious" because I had come through the drive-through. At no point did anyone ask for my driver's license or ask me to come inside. When I finally returned to the window and asked why this had been so difficult, I was told, "We can see your phone from the window" — information I was never given earlier, when I had explicitly offered to show it. Concern: This was a routine, verifiable monthly refill. The delay and repeated escalation were unnecessary, and the way I was treated — including being called "suspicious" without cause — was not customer-centric. I'd like to understand why this happened and what CVS will do to prevent it from happening again.