CVS PharmacyReviews of cvs.com

Trying to get a hold of someone about a prescription and they don’t answer you have to leave a message. As many people that works in there you would think that they have some one there. I’ll just go to Walmart at least they have some who you can speak with.

I am new to the area and wanted to use a new local pharmacy. I have been on a medicine to control my epilepsy for years and was trying to fill my prescription two days ago. I cannot live without my medicine and literally could die if I do not have my medicine. It is a guarantee I will have a seizure if I don't have my medicine. That means my life as a normal human being is also affected. I walked into the CVS and gave them my new information. I also tried to give them my insurance but they were arguing with me about my insurance. I had never given to them. They were clearly in a hurry but I didn't realize their lunch started in ten minutes. I finally talked them into taking my insurance card and then they ran my other card I had got from my Dr. for a discount. They had made a mistake on the prescription which I caught. She told me I would need to come back after their lunch. I said, look I didn't make the mistake and I cannot come back after lunch without rearranging my schedule. Where I didn't make the mistake, can you please fix it. I looked down at my watch and it was three minutes into the interaction. The pharmacist turned off the lights and went to lunch. The girl up front could not finish with her customer. I thought it was the rudest and most unwelcoming act a professional could do when serving people. If they were gonna act in such a rush and lunch is more important than their customers they are in the wrong business. Otherwise, shut down 5 minutes early so someone doesn't walk up to the window. I felt rushed and then mistakes were made. I had to come back an hour later to fix their mistake. Then I got home and they filled the prescription wrong. I ended up going back and they proceeded to tell me they didn't have the correct medicine, I would need to go to the other CVS across town. I did that immediately as I was starting to panic that I wouldn't get my medicine and possibly have a seizure as we were going into a weekend. To say this was stressful would be an understatement. I have never had this experience in 40 plus years. Then I was told I had to take the other medicine back to the original pharmacy to give to them so they could cancel out so my insurance would let them fill the correct prescription. They would not cancel their error, help me and I had to pay $300.00 out of pocket to get my medicine. Although I know my Dr. sent in a specific order that was received and to specify exactly what needed to be done. 1. I have full insurance 2. I am epileptic and will have a grandmal without my medicine. This isn't heartburn or high blood pressure. I was in a full panic to say the least. 3. Lunch break was more important than finishing with a customer. I actually felt bad for the girl at the front. They literally turned the lights off on her. 4. I should never have had this experience and this is not good business. 5. I will be looking for a customer friendly pharmacy that believes in customer needs. I almost felt like two of them found it funny that I was so frustrated. If you needed your medicine as I do, I do not think they would act in this unprofessional manner. 6. The one pharmacist looked right at me and said, you will have to pay cash and out of pocket (due to our error). She also made it clear that the procedures in CVS are different because they don't have the same manager. When asked about the overall model, goals and procedures attached to CVS, the question appeared to confuse her. Apparently, universal procedures under the CVS Pharmacy are not universal or applicable to that specific pharmacy. 7. I had to have a ride back to town 4 times to get my medicine before a three day weekend. Can you imagine if I was a elderly person and couldn't advocate for myself? I now have three months of a medicine, I paid for through insurance and they would not trade out for the correct medicine. They NEVER had the medicine from the very first visit. I told them I couldn't drive at this moment and was told, "well you can get a ride back!" . 8. I never signed anything or spoke to a pharmacist until I finally demanded to speak to a pharmacist. I have never received medicine where I haven't spoke to the pharmacist. Especially at a new pharmacy whether in Arizona, Oregon or other states. I also have never received medicine where I didn't sign the release to speak pharmacist. If they are doing this to the regular public, there must be a greater problem within this pharmacy. I was so disappointed in the customer service although the second pharmacy (in Target) we went to was better than the one on Commerce Blvd. She was professional and helpful and tried her best to help. They made such a mess she couldn't help me. I would suggest they have a training in professionalism, customer service, medication error procedures, and expansion of scope of practice guidelines. This experience and interaction was disappointing and dangerous.

CVS somehow manages to charge premium prices in a cramped store 🙃 Their “sales” are a joke—still more expensive than the grocery store. Pharmacy texts claim prescriptions are ready when nothing was filled…or even ordered. Absolute chaos and zero coordination. 🤦‍♂️ Amazon may have flaws, but at least I get competitive prices and prescriptions delivered straight to my door. CVS delivers confusion, inflated prices, and wasted time. No thanks. 💸🚫

Hate the phone system. Terrible and waste of time.

Why is this place still in business? If your doctor truly cares about you and your health, they will not use CVS for their prescriptions. CVS is one of the worst businesses for consumers, the products are way overpriced, and the company doesn't want to have to deal with people, just their wallets. I despise CVS.

CVS/Aetna has unfair hiring practices, they have a very a wide range in the pay rate and then make their offer based on the applicant's demographic.

Like other reviewers, I find CVS to be slow and they do not care about helping customers at all. I bought a few items at "50% off", but when he rang me up (after waiting in line for what seemed like forever), none of it was half off. The signs have "buy one get one" in teeny tiny print with 50% OFF in larger letters, so of course that's why I picked that brand. But no, it's not 50% off. There's no urgency or efficiency, so there's ALWAYS a line and it always moves at snails' pace. If you complain, management pretends to care, but it feels so very false. I'm just so happy there are better options for prescriptions these days, because I will NOT be going there again!

this time? how about not having simple items like a glucometer, ..u won't delete medications i requested to b dropped yet u try and push it on me, TRY. why does it take(s) a day for regular meds. i absolutely HATE the pharmacy. horrible ...i will switch my insurance just so i don't have to deal w the store in Clarkston, MI 48346 on Sashabaw rd