Average
1,322 reviews
CurologyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 828 reviews with 5 stars · Clear filters
Megan N.
Posted
I had a problem with the shipping company and Curology sent me a replacement quickly. The customer service was amazing! Very helpful and quick responses. I have not tried the product yet but based off customer service I will be shopping again.
Maddy L.
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The postal service had lost my package and the company immediately took action and made sure to send me out a new one!
Sarah B.
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Curology’s customer service has always been personable and solid. I recently reached out via text to express my frustration that I hadn’t been given a heads up alert that a new box was coming, which I’ve depended on for the past three years to determine whether or not I need to skip the shipment/edit the order/etc. The person on the other end was exceedingly patient and kind with me, and they resolved it graciously. Thank you for all you do, it definitely makes a big difference.
Lisa T.
Posted
The personalized skin treatment is great! I am on month 2 and seeing less lines! Their customer service is top notch. I was nervous to try after seeing the ad on social media because but I'm so glad I tried it. A ++
ISAMAR HERNANDEZ R.
Posted
The product really helped my skin and when I had issues with cancelling the service (grad student with no money) the team was super helpful.
Justin F.
Posted
I had multiple changes to my formula and caused me to have some unwanted skin reactions. both my provider and tech support Adam Sutherlin kept me satisfied and fulfilled my concerns. can’t rave about Curology enough. they are life changing truly.
Carlos J.
Posted
THIS IS BASED ON CUSTOMER SERVICE! I haven’t received my product yet but, I LOVE they were not pushy when I said I only wanted to start out with the trial, which I did receive. They let me cancel my account, no questions. A week later I tried it and because of something about how it felt and the info I looked up on the shipping Rx, I decided to buy right there and then. Now, the literature said I was going to get charged every 60 days, which I was fine with. However, my next transaction and shipment were scheduled to happen 17 days later. I sent them an email and by the next day, they had adjusted it for 30 days. In the reply email they explained that they set it up to be transact in 30 days and if I had any questions or wanted to change the date again to simply contact them. All I did was hit reply on that email and within that same 24 hour period, they set it up for 63 days later, as I asked. I’ve worked Customer Service my whole life and I think Customer Service is in the pooper right now, so when I deal with people like this, like they used to back in the days, it makes me way more confident in what I’m about to smear on my mug!
Sergio M.
Posted
Great custom products and great customer support.
