Average
1,322 reviews
CurologyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 262 reviews with 1 star · Clear filters
Julie R.
Posted
Terrible customer service! Dealt with this for years. Sometimes they wouldn’t even send me the product and say that they did. My daughter would be waiting for weeks and weeks. They sent me an email a couple DAYS before they charge me letting me know they’re raising their rates almost DOUBLE!!! They make it so difficult to cancel! This is a SCAM!! Go to a dermatologist… it would be cheaper and better quality!
Morgan S.
Posted
They changed their prices. Went from like $15 to $30 for their custom formula. They sent me an email saying the prices changed to $30, so i thought weird because I spend $60 on a 2 month supply. Bill comes through at $91.60. The little white bottle is now $30. The perscription isnt worth that much in my opinion. I asked for a refund via 3 emails. The first being before it shipped. A lady reached out to me responding to the last one saying there was nothing she could do since it was already made and shipped. I dont use the prescription i just like the cleanser and moisturizer. There is no option to cancel the prescription until you cancel your account and then they offer just the moisturizer and cleanser. Not worth the hassle.
Abegail
Posted
BEWARE: HORRIBLE PRODUCT!!! Canceling this subscription is a hassle! My sample arrived Jan, 2023. Before I finish the product I decided to cancel it on March 8, 2023 because it made my skin very dry and sensitive. It didn’t help with my dark spots at all! The company charged my account already and also sent me another box! Btw, I didn’t get my refund which I requested prior to receiving the second box. It took them more than a month to respond to me. I’m very unhappy because I totally wasted my money!
Bee
Posted
I was on curology for over a year and it made my skin 10x worse and it’s not custom at all. I knew multiple people who had it and we all had the exact same serum. When I stopped using it all of my acne went away.
Bianca V.
Posted
Horrible Experience !!!! They will charge your card $113 every month without your authorization, if you request a cancellation or refund they will NOT answer your e-mail or the phone!!!!
Maureen K.
Posted
My underage teen daughter was the customer. She was surprised by the expensive $90-something charge after the free trial. She didn't feel like it worked at all so she tried to cancel, but they talked her into trying a different, less-often prescription which confused her because the shipments came at what to her were unpredictable times. She was today surprised by another shipment and I asked to return it, unopened. Curology refused. It is a policy clearly stated on their website so I am not arguing this. It is a good lesson for my daughter. But it is bad customer service.
Dr. Lorie K.
Posted
Do not trust this company. The 30 day trial is a scam. Our product was delivered on Jan 30 and on Feb 23 my credit card was charged $100 without notice. I immediately emailed them and cancelled the account, but received notice the next day that the next order shipped. I emailed again and still have received no response. Do not trust that you will actually have 30 days to try the product before they start charging you without notice.
Isabella M.
Posted
I can’t give zero stars so I give one. THIS SITE IS A SCAM DO NOT TRUST OR USE. I payed for a one time sample and a month later got charged 100 dollars for something I never even purchased. This site is a scam do not bother using
