Cruise.comReviews of cruise.com

Had a confirmation number for our mid ship portside balcony room on Princess Cruise from Kim Badeker at Cruise.com. 6 weeks later I see out room had been changed by Kim to a different room starboard side and no longer mid ship. She apologized but that was it. Very short with answers and not helpful. Did bare minimum. Horrible agent.

If I looked into Trustpilot , I would not to book Cruise.com. On 23 Aug 2024 , I booked with Cruise.com and finally, my credit was charged deposit 200 Usd. I waited for booking confirmation and they said it will take 24-48 hrs. After 48 hrs , I contacted again they said no booking confirmation even I sent picture that my credit card was charged . They push me to contact Royal carribean but RCCL cannot find my name in that ship. Finally both denied my booking. It take 23Aug-15Sep so Bad experience for me. But 16 sep , I try on CruiseDirect.com to book the same ship . It is very pleasure and perfect. Please try CruiseDirect.com . And away from Cruise.com

NCL cruise sucked. Do not use them to do your airfare they suck at it and the BOGO free is not what they tell you. You don’t sit together and they find the worst flights. Paid additional 150 to get seats together. Food and service sucked. We were quarantined for 24 hours due to a case of diarrhea and was told to go to doctor to get some Imodium. We were fine got runs from there crappy food. What a fing joke this cruise was. They have employees sneezing and coughing and they are ok to spread germs. You get the runs due to their food and water change and they quarantine you. The excursion process was unacceptable and was a cluster and the debarkation was a mess and they dropped a pallet of luggage into the ocean. We lost our luggage somewhere in Madrid I doubt it will be found . Do yourself a favor don’t use NCL. The ports were nice. We did enjoy the ports the cruise sucked.

Worst customer service ever! I encountered what I perceived as rudeness and a lack of responsibility in addressing my concerns. Specifically, I experienced that they could not do their job, such as unhelpful responses and a long answer delay for a straightforward question. They kept transferring the call to 5,6 different persons. Also, they need to learn how to appreciate their customers. They all talked like an A-hole. They raised their voice at me while I was nicely asking for their assistance. I'm so upset and even more regretful that I booked for 22 people, including me.

No customer service. Once they have your money, could care less what your issue is. Run don’t even walk away from this company.

Don’t book the cruise through Cruise.com if you don’t want to get in trouble. I have booked the cruise and paid $99 as deposit as they requested. I received the confirmation email. However, the agent sent another email and asked me to call back and pay another $198 as deposits since the transaction cannot go through. otherwise the booking will be automated cancelled. I called the agent next morning and found out he works from 1 to 9 pm, so I called customer service and asked to make payment through the call. They charged me $99 through my credit card and I got the confirmation. However, in the evening they called me again asked me to pay additional $99 because I booked 2 people in one room. The deposit counts as person not as room. I went to the MCS cruise website and booked through there, they only charged $99 as deposit. I felt be cheated and call cruise.com back asked to cancel the booking from over there and got my deposit back. Also I asked to talk to their supervisor , the representative let me wait more than 15 mins with the music sometimes really loudly and finally told me the supervisor did not have the time to talk with me. The supervisor will call me back in the same day but I have never received the call from the supervisor. After 7 days later, they still not refund my deposit. I have to call my credit card to cancel it. If you don’t want to get my terrible experience, avoid to book through cruise.com, just book directly with cruise line.

What a joke! They took my money and promised me a rebate after we returned but sent me nothing. Rep after rep said it will be sent but I received nothing. They scammed me and looking at their reviews why would anybody do business with this business. I have told every cruiser I bump into my story. Hopefully in a small way people can be informed about how deceptive cruise.com is.

I have been on hold trying to get a live agent for almost 2 hours twice now. What good is a travel agency if you can't get help from an agent? Plus, they show prices for cruises when you click on them they are always higher. I think this company lacks integrity.