Crown & PawReviews of crownandpaw.com

You advertised save 30 in an email so I took the opportunity to order. Your price page says Canadian dollars however I was billed in US dollars, that’s disappointing not to know this up front.

Like the site, however, there are are some drawbacks. There’s no login that remembers your orders - you need to look up your order manually with your e-mail address. There’s no way to edit your photos before an artist has started working on them.or provide more than one image for the artist to choose from depending on what would accomplish the best result. The changes between currencies is confusing. One moment it’s in CDN, then the receipt is in USD. Request for a review is early as the complete experience has not happened.

I ordered my mug over a week ago, still haven't received my preview. I'm bummed about that. Regretting my decision for the money charged.

Great website! Hopefully a great product. Only 4 Stars because I would have liked to see my pets face on the image. 12/10/2020 Still haven’t seen the image. Probably won’t get it in time for Christmas. Tried to cancel order, but they won’t.

The initial confirmation email said I would get a preview of the artwork in 2-3 days so I could approve it and the shipping process could begin. It has been 8 days now and still nothing. All I get from them are promotional emails. I emailed to check the status of my order and have yet to get a response from that email either. For the amount of money paid, this is one star service. I am only giving them two stars because of the holidays approaching which I’m sure is increasing their workload. However, they should CHANGE their emails to reflect this and at least respond to costumer service emails.

Ordered a picture of my mother’s dog back in September. Order process timely and seamless, picture turned out great, couldn’t be happier. So good, in fact, decided to order one for our own pup. That was almost 3 weeks ago and we still haven’t seen a proof - well past the @3 day timeframe to review a proof. Complete 180 experience from our prior order a few weeks ago. Meanwhile, your site wants us to post a review on our experience. Consistency matters and for now we are not very happy.

I was told the picture didnt have enough light, i followed the instruction to email back, didnt get a response, and apparently my order has veen shipped (im assuming the picture ended up having enough light) I went to track the shipment, the tracking page doesnt have any info nore can i track anhthing. I emailed a screen shot of the tracking page asking for help, didnt get a return email but got a separate email with a downloadable version of the picture. Still no word as to if the picture is good enough or how i can track my shipment. This is a christmas gift and ill be expecting a refund if i cant deliver a quality gift by christmas.

Ordering was very easy, but I found upon checkout that the estimated time for processing and delivery was almost double what was advertised. It's too late for me to change my giving plans now (and the product really is going to make a fun gift) but I wish you were committed to delivering on your scheduling promises.