Crown & PawReviews of crownandpaw.com

Quite disappointed that the image is simply a cut and paste photoshop. In some images it looked as though effects had been used to appear almost like a painting. If I’d known it would look so poor I’d never have ordered 1 never mind 2. Also taking longer than advised which is worrying with it being so close to Christmas

I haven’t received my proof to approve yet, so I really can’t rate anything other than I was to receive an e-mail within 5-6 days with the preview. I placed my order on 11/27. As of today, we are going on the 10th day. I’m beginning to become concerned as I’m not sure I’ll receive the canvas in time for Christmas.

Cool product but said I’d have a proof in a few days and shipping 2-4 weeks. I ordered over 30 days before Christmas. Their website said delivery for Christmas if ordered by Dec. Still didn’t have proof after 9 days and then they said they can’t deliver for Christmas. Victim of their own success? Over promising and not delivering does not make me want to try you again.

I have heard good things about Crown &Paw. However I’ve been waiting a week to review the photo and have yet to see anything. Hence why I can’t give your site an accurate review.

I ordered 2 canvases and 1 pillow from Crown and Paw. The designs done by the artists were as advertised. I thought the blending of my pup's head to the clothes appeared kind of unnatural, like a cut-and-paste, possibly due to the difference in pet photo quality VS template quality (of the outfit). I asked for some revisions to improve the blending, and also thought it may have been a better idea to change to a smaller-sized canvas so that this difference would be less obvious. Although my order had not been printed (as it was still in the 'Request for Revision' phase), I was not sure if it the company would allow me to amend my order at this point, so wrote in to ask. Very disappointingly, the reply was from a generic template saying that my order "has been printed and shipped" and therefore the changing of canvas size would not be possible. This was completely untrue as I had not even approved the artwork for printing at this stage. Furthermore, I was given a generic link to 'track shipping', despite the fact that my artwork hadn't even been printed; much less assigned a tracking number or shipped out. This lack of effort and dishonesty was truly disappointing, especially given how much I had paid - Crown and Paw charges way more than other sites for similar pet portraits. Ultimately, I decided to stick to the original canvas size instead of pursue the matter further, as it seemed like the company policy was more pro-convenience, less customer satisfaction. Also, the revised artwork looked exactly the same as the original - "artwork revision" was non-existent or at best, insignificant. Essentially, 1. Don't expect much effort or honesty in customer service - you're more likely to get generic irrelevant responses 2. Accept that you are paying a premium price for the art - this premium does not cover customer service though 3. Maybe just be prepared to accept that you don't necessarily get the full value of what you pay for.

To be fair i haven’t gotten the item yet but up to this point the customer service hasn’t been great. you submit pictures and it can take up a week for them to just let you know if your pictures are adequate then if they aren’t and i have to do new ones will i have to wait another week!!!??? Well I don’t know they wont return an email but can send junk mail 3 times a day!!!

Needs to be more detailed. Show a sample product. Not user friendly.

I started my picture over a week ago and still haven’t received the proof. The only email I received was for a review- I can’t review something I haven’t seen!