Crate and BarrelReviews of crateandbarrel.com

I purchased 18 place settings of white Crate and Barrell dinnerware. Six salad plates have defective glazes, meaning the glaze is showing hairline cracks. The manager at the Costa Mesa crate and barrel suggested I did something to them, put them in the dishwasher improperly, and so on. He kept refuting every sentence I tried to explain. He was clueless regarding customer service. Even a "bring them in and we'll take a look" would have been better than the rude and arrogant attitude he had. You would think for 6 little salad plates, they would try to show some integrity and stand behind thier product.

Signed up for a C&b credit card to get the rewards. What a nightmare. The card is “expired” two weeks after issue. After charging 50 percent my order is stuck. I can’t change the payment. I can’t get delivery. Over an hour and a half on hold twice and 15 minutes for card company. I can’t cancel the order, I can’t reorder. Chat ignores me. Voice mail hangs up.

Horrible! Will never shop at again. I bought a bunch of things online 7 months ago, still have not received full order, been told by staff online and in store that I would be contacted by someone still have not heard back from them. At this point they’ve pretty much robbed me because I have no products and have not received any money back for the items they are holding hostage from me. Disgusting way to do business.

Horrible customer service. Ordered a complete dining set and nothing but problems with delivery and back orders. No communication, no email, no chat, no phone reps. First and last time using this company.

Crate & Barrel, what happened to you? Let's just say this company has taken a nosedive in customer service, particularly their online department. I placed an order online for an item that was backordered. Before placing the order, I contacted customer service via text (they no longer are taking phone calls?) and the rep assured me I wouldn't be charged for the item until it was available. Well that turned out to be a lie, because right before I hit “Place Order” I was warned that I'd be charged a 50% deposit. Uh, OK, whatever. I also asked for a coupon to be applied to the order that wasn't working for me, and, again, the rep reassured me it'd be done. Well, I contacted them 24 hours later, after it appeared the full amount was now being charged to my credit card. Not only did they knowingly charge the FULL AMOUNT of the order despite what I agreed to on their website (50% deposit), I found out the 20% also wasn't applied. They tried to weasel out of applying the discount because they claimed it wasn't a valid coupon AND said that I would have to pay the full amount because it was a store pick-up versus having it shipped. That made no sense to me and certainly wasn't disclosed when I made the purchase, which means they are fraudulently charging people amounts they don't agree to. I immediately told them to CANCEL the order and I'll never be doing business online again. What a nightmare!

I had no idea how horrible Crate & Barrels customer service is. I ordered about $500 worth of stuff, they shipped only half and the other half was delivered back to C&B for who knows why. I sent several emails with no response. Finally called them and I was on hold for over 25 minutes and decided to hang up. Then I tried chat -took about 8 min to get an agent. The agent had no idea why half the shipment went back to them, but said she would refund me on the items. The problem is, she only refunded about 75% of what I am owed. I then sent another email..It's been 15 days with no response. I waited for some to show up on the chat for over 20 minutes, and then I get a message saying "Thank you for chatting with us..." which ended the chat before I spoke with anyone. What is up? These guys are worse than Comcast. Is this a deliberate tactic in hopes you give up on trying to get your refund?? I will not shop with them again.

One of my nightstands was delivered but had damage on it. They said they would reach out to me to schedule a replacement for me, but they haven’t done so yet. I also was curious if they could speed up the production time if a back ordered item that I paid for. After telling me they couldn’t, they offered to cancel my order which I immediately refused to do and just wanted to continue the order as planned. There has been no follow up whatsoever from them and I can almost never speak to a representative there. I’m incredibly disappointed and frustrated with their customer service team regarding my outstanding orders. A company that sells products this nice should have service just as nice, but that is clearly not the case. It’s a damn shame.

Such disappointing experience with their customer service. I was returned an item. After the item was delivered back. I haven't received any confirmation email, let alone a refund. Trying to contact the customer service, but no replies. It's not a cheap item and I don't have money to throw away like that.