Craft HolstersReviews of craftholsters.com

Response from Craft Holsters· Feb 8, 2024

Hey sir! I'm sorry to hear you still don't have your holster. If you ordered a holster that was available in stock when placing your order and selected the fastest shipping option, but the package still hasn't arrived, please contact me at [email protected] or share your order number here and I'll do all I can to help you out. However, if you ordered a holster that WAS NOT available in stock for the selected configuration, please understand that it first has to be made, which takes a couple of weeks (which you're informed about prior to paying for your order). Even if you select the fastest shipping option, the package cannot be shipped while your order is still in production. Regards, Al from Craft Holsters

Response from Craft Holsters· Nov 6, 2023

Hey sir! I'm sorry to hear youre new holster isn't of the promised quality. Please, if you haven't done so already, contact my colleagues at "[email protected]" and I'm sure they'll find a fitting solution to the problem. Regards, Al from Craft Holsters

Response from Craft Holsters· Oct 12, 2023

Hey sir! I'm very sorry to hear you couldn't be happy with your new holster the way it came in. Unfortunately, when it comes to wet-molded holsters, despite every single one of them being checked for a perfect fit after they are made, they sometimes tend to shrink a bit (including straps) on their way to you as the fresh leather is drying out while in transit. That's why a proper break-in is sometimes simply inevitable. I'm sorry to hear you weren't happy with how your feedback was handled, but I my colleague was just following our standard procedure. It's quite important to let us know about any problem you might have with a particular holster before you decide to fix it yourself. When it comes to how long it took for the holster to be delivered, please, take into account that if you order something that's not available in stock for the configuration you select, it has to be made first, which is why we always notify you guys of both stock availability as well as estimated production time and delivery date. If you wish to pursue a claim, let me know at my email address ([email protected]) or simply reply here, but include your order number too, please (6 digits). Once again, I apologize for the trouble caused and I thank you for your understanding when it comes to our returns/warranty terms. Regards, Al from Craft Holsters

Response from Craft Holsters· Aug 24, 2023

Hey sir! First and foremost, thank you for your kind words regarding the craftsmanship put into our holsters! :) Now, I wholeheartedly apologize for the issue your new chest holster came with, and even more so for the fact I'm replying to this only now. However, my colleagues have informed me your claim has already been solved by issuing you a replacement holster. I do believe the replacement holster will fit well, not just your gun, but also your build. At the same time, I'm sorry for the fact your conversation with the customer care dpt has been dragging on for longer than you'd like to, but please, try to understand there's time difference between us and that we have limited capacities too. Regards, Al from Craft Holsters

Response from Craft Holsters· Jun 30, 2023

Hey sir! First and foremost, I'm sorry the holster you received does not fit your firearm. However, if you've already contacted our customer service, I'm more than sure they'll solve everything to your satisfaction, provided we're the ones who dropped the ball. Regards, Al from Craft Holsters

Response from Craft Holsters· Jun 22, 2023

Hey sir! I'm very sorry that your new holster doesn't fit your pistol. If we're talking about a leather holster, please, do run it through the break-in procedure, as wet-molded holsters do tend to shrink a bit on their way to you. Here's our break-in guide - https://www.craftholsters.com/break-in-guide If it doesn't help, sir, do let my colleagues know at "[email protected]" and I'm sure they'll find a solution to the problem. Regards, Al from Craft Holsters

Response from Craft Holsters· Jun 5, 2023

Hey sir! I'm very sorry to hear the harness your new shoulder rig came with doesn't work for you. Please, contact my colleagues at "[email protected]" and I'm sure they'll get you a replacement harness in the correct size. Regards, Al from Craft Holsters

Response from Craft Holsters· Mar 10, 2023

Hey sir! I'm very sorry your new holster didn't match your expectations. Also, I apologize for the wait time as far as your refund goes, but I'm glad to hear you got your money back in the end. Thanks for your patience & understanding and I hope you'll find a reason to come back to us if you need a holster in the future. Regards, Al from Craft Holsters