Excellent
1,114 reviews
cpap.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Laurie
Posted
I spoke with Carol today and she was fantastic! She was very patient and took time answering all of my questions. I have had a great experience with everyone I have spoken with at CPAP.com.
Response from cpap.com· Dec 31, 2019
Hey Laurie, that is wonderful! Thank you for taking time out to share the experience you had with our company! We hope to hear from you again soon.
Larry W.
Posted
Carol was friendy, Knowledgeable and helpful. I got all of m questions answered. It was a delight to speak with her!
Response from cpap.com· Dec 31, 2019
Hi Larry, we are very happy to hear that Carol, managed you with friendly service and address your concerns. Please let us know if there is anything else we can assist you with.
Luis
Posted
Excellent customer service! Speedy resolution of my issue
Response from cpap.com· Dec 30, 2019
Hey Luis, that is wonderful. Thank you for taking time out to share your experience with our company. Please let us know if there is anything else we can assist you with.
Grant M.
Posted
I was quickly surprised when I got on the phone with Heath, I did not feel as if I were being pressured into a sale or and inadequate product. Rather, Heath made me feel comfortable that I was making the correct decisions with my help and led me to the machine that I had wanted but couldn't afford.. Definitely best service I've received from a DME supplier.
Response from cpap.com· Dec 26, 2019
Hi Grant, that is wonderful! Thank you for taking time out to let us know Heath, managed to provide you with the level of service you deserve! Please let us know if there is anything else we can assist you with and we'll be sure to let Heath know about your kind words.
Roberto M.
Posted
I was not able to use multiple cards online to make my purchase so I had to call and speak with a rep as it requires extra work, which is understandable. . The reps Carol and Zach who both helped me in different situations (2 calls) simply asked me what my items were and I read from what was in my shopping Cart. At no moment did they try to sell me anything or have me "upgrade or up-charge me" My RX was on file from a previous call (transaction) which i had cancelled. The first time around they did all the work, contacted my DR and obtained the RX for me. This time around when I called there was no need since it was saved. I ordered on 10/31/2019 using a Halloween Promotional code received by email and I saved over 350 DOLLARS!. oh and they gave me next day business shipping which i believe is standard when you reach a certain dollar amount on your purchase. The online forms are easy and straight forward, they even have all Doctors listed for you to pick from. Finding my Doctor was easy and they contacted him quickly. 1 day. Im a customer to stay.
Response from cpap.com· Nov 1, 2019
Hi Roberto, that is wonderful! Thank you for letting us know that both Zach and Carol, provided you with the great service you deserve. We look forward to hearing from you again soon.
Debra
Posted
I spoke with Carol today and she could not have been more helpful and patient with my tricky questions! She provided me with excellent customer service. Such a rarity these days! Thank you, Carol, I will remain a loyal cpap.com customer for years to come!
Response from cpap.com· Oct 31, 2019
Hey Debra, we're sure Carol, would say you're welcome! Thank you for being a loyal customer and taking time out to let us know that Carol, provided you with the service you deserve! We look forward to hearing from you again soon.
Ron G.
Posted
Carol was extremely helpful in findIng the correct memory card and headgear clips that I needed. Carol was very pleasant and easy to understand. Carol is definitely a professional when it comes to customer service, I will recommend Cpap.com to my friends.
Response from cpap.com· Oct 25, 2019
Hi Ron, thank you for letting us know that Carol, managed to provide you with great service! We are grateful for any recommendation and hope to hear from you again soon!
Joan D.
Posted
Kyria C was very personable and easy to talk to. She assisted me in looking up my account to see if I needed a new RX prescription. I didn't as the dr. had prescribed a lifetime prescription. Kyria was also able to place my order for 2 SleepWeaver Advance Soft Cloth Nasal PAP Mask and Headgear with free shipping for a total of $118.00. I hope Kyria continues to be an employee of your company. She is a gem! Thanks to her!
Response from cpap.com· Oct 3, 2019
Hey Joan, that is wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.
