Excellent
1,114 reviews
cpap.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
nick K.
Posted
Kelsey was forthright and very knowledge. She knows what she is doing and was very helpful
Response from cpap.com· Feb 28, 2020
Hi Nick, thank you for letting us know that Kelsey, provided you with great service. Please let us know if there is anything else we can assist you with.
Wasim R.
Posted
Kelsey was very courteous, nice, She helped me to return my ordered items and she resolved my problem to my satisfaction. Thanks Wasim Rana
Response from cpap.com· Feb 27, 2020
Hey Wasim, that is great! Thank you for sharing the experience you had with Kelsey. Please let us know if there is anything else we can assist you with.
Nancy
Posted
I needed to find a combination of CPAP and power supply that would work for me. I could use my current CPAP or buy one especially for travel. I require a heated hose, heated water and the CPAP. Knowing exactly how much energy was required for this and how many batteries I needed was just not possible. So Gloria (my rep) made sure I knew what could be returned and what couldn't. AND I'm hard of hearing, so she had to repeat a lot of the information twice or more. Gloria was so patient and understanding, and so knowledgeable about the different options that we got through this together and I was able to make a decision that fit for me. I bought only one battery and will buy another if it works as expected.
Response from cpap.com· Feb 27, 2020
Hey Nancy, we know deciding on which battery will work best, can be a little overwhelming. Thank you for letting us know that Gloria, managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.
BC
Posted
I spoke with Brandy. She was knowledgeable and very quick. I was able to complete my mask return in just a few minutes. CPAP.com is awesome.!
Response from cpap.com· Feb 27, 2020
Hi BC, thank you for the compliment and letting us know that Brandy, provided you with efficient service. Please let us know if there is anything else we can assist you with.
Terry I.
Posted
Just order sum stuff from Cpap & spoke to Kelsey..She was so Helpful to me ... She answered All my questions & was Very Professional...It was a Pleasure speaking wth her...Thank You Kelsey !!! ✌
Response from cpap.com· Feb 27, 2020
Hi Terry, we are certain Kelsey, would say you're most welcome! Thank you for sharing your experience with our company. We hope to hear from you again soon!
Oniram
Posted
Brandy was extremely helpful figuring out what I needed and was soooo patient with me! I’d hire her for my customer service department in a flash.
Response from cpap.com· Feb 27, 2020
Hey Oniram, that is wonderful! Thank you for letting us know Brandy, provided you with excellent service. Please let us know if there is anything else we can assist you with.
Tim W.
Posted
Just ordered a replacement gasket for my mask. La Toya was an excellent rep to work with. Very knowledgeable and very friendly. I can buy supplies from any number of companies. It is the customer service that brings me back to CPAP.com.
Response from cpap.com· Feb 27, 2020
Hi Tim, thank you for sharing your experience with our company and we'll continue striving to provide the best service possible to our customers. Also, we will share your kind works with LaToya and hope to hear from you again soon!
Gary
Posted
It was a pleasure to place our order today with Kelsey! There was a slight bit of confusion initially but quickly resolved! Our order is on the way tomorrow and Kelsey did an excellent job!
Response from cpap.com· Feb 27, 2020
Hey Gary, we are sorry for the initial confusion, but very glad to hear that Kelsey, was able to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.
