Cool FramesReviews of coolframes.com

The frames are defective, and when I asked about returning them, they said they would only return the price of the frames. This is really unfortunate.

Till today no news about the parcel

I did not receive my order or my refund.

This company has a lot of issues it needs to fix in regards to the transparency of the order status. A lot of emails are sent out automatically saying that the order shipped or the lenses are on the way to them, which are not accurate. I ordered on April 17 and selected 2 day shipping. I still haven’t received my glasses and I don’t know when I’m getting them or really anything about where “coolframes” is in the process of completing the order. It’s been almost 10 days. Very annoyed.

I did not receive the item I ordered.

Ordered new Oakley frames, coolframes sent used, scratched up frames without the Oakley box or case. Then they did not want to refund the money for a return. Working with BBB and credit card Co to resolve.

Was never informed about 20% restocking fee!! Not good business! Unsubscribing!

I waited almost a month for the frames only for them to be the wrong ones sent!!! I paid for expedited shipping ! Then when I look on your site the frames are labeled WRONG! Im then told to send the frames back but they would have to get my correct frames from the warehouse. All of this ?? I should get a full refund coupons etc. but I’m treated like it’s a regular situation!!! I’ll just sell the frames on eBay !!!!