Cool FramesReviews of coolframes.com

i wish i had read the reviews i ordered over a month ago and still do not have my glasses. they tried to say my perscription wasn’t there, i attached it three times and could see it on there each time. there was also a holiday sale on at the time i didnt get the code in but now they “cannot” give me that discount but a lesser one. im sorry but i think they can do whatever they want. good customer service would fix the discount and some extra for the disappointing service. when i told them to cancel the order, all of the sudden the glasses are in the lab. my husband ordered glasses from a different company and had them in a week and they were perfect.

They are slow to ship, slow to communicate, ship items that require signature when you are out work makes it hard to get them. Owner is rude and tells me he will take care of getting it to me and didn’t. Never ever will I buy from them. Can’t wait to see how cheaply made their glasses are. Stay away

Do not buy from this company. This is a scam, I ordered a pair of prescription glasses. They shipped glasses with clear lenses. I contacted customer support and after a battle I had to return the glasses and they shipped them back with clear lenses. Since then they ignore my requests for support.

I’m a first time customer and I will NEVER use this site again! I order a $168 pair of Oakley’s ..2 days later I was told OOPS we don’t have it, after I paid! I chose another pair and was told they would get it out in less than 2-4 days! Well on the 5th day I sent an email and they said sorry we will be shipping asap. 2 days later having STILL not being notified they shipped I called and was told oh sorry actually it will be more than a week and a half?? WHAT? ARE YOU JOKING?I still want these glasses but I will never order again! I was given poor information and flat out lied too! I had to contact them..they have done nothing to apologize or make this right! I will be leaving negative feed back anywhere I can and telling my friends not to order from you! I was going to order more, not now! I ordered 2 similar pairs from eBay! Good job you lost out on $400! Lame

I would give 1/2 star if they had that option. Please check their complaints and reviews from the BBB before you even try to do business with them. The various complaints will tells you everything! My experience doing business with them was not worth the hassle. i Purchased a frame on Jan 13th today is the 26th and after multiple emails to them. They claim carriers delay, delay due to holiday, then it was shipped, The last one told me “everything is on point and USPS has it. They just didn’t update their system as yet” They even gave me a tracking number saying they shipped it 3 days ago. All Lies!! Read that again All lies!! I finally emailed them about 1pm on the 26th staying if I do not have solid evidence that my package was actually shipped by the end of day, I will be calling my Credit card company to get my money back. Finally I saw USPS accepted the package after 3 pm with the same tracking number that was supposedly shipped 3 days ago! I am awaiting delivery and hope it’s the item I ordered. If it’s not I am going all out to report these Liars! Dishonest business would never profit! Beware! Check out their fb page, notice they hide the comments? Can you figure why?

Is waiting almost three months for glasses reasonable? I called weekly to follow up on the progress of my original order of my glasses and now to exchange the order. I'm now calling daily to see where my glasses are, but to no avail. I can get no answer from their lab when my glasses will be ready to ship. I asked at what point can I get my money refunded so I can purchase glasses locally so I can see properly and was told I'd still have to pay for the lenses. Lenses that I was at first told: 1. would fit the first frame and would just need to be swapped, 2. Then was repeatedly told were on order and would take 3-5 business days to come arrive, 3. am now told they may be in the laboratory for grinding, but their customer service reps can’t get a progress report from the lab because they have “heavy volume”, but they'd call me back. I haven’t been called back in two days, so I don’t know when my glasses will be sent to Canada, which of course will then have to be go through customs first, so it could can take a couple of weeks. I chose CF because of their stylish glasses that fit my needs and the first set that arrived had wonderful lenses. However, I don’t think it’s unreasonable at this point to ask that I either get a full refund so that I can drive, read, and stop having migraines, and buy from a local vendor, OR hear that they are on the way. My recourse, is to use my considerable skills and contacts as a journalist to write about CF to be published in newspapers and social media on why NOT to buy online glasses from them due to their customer punitive policies, ridiculously slow delivery, and unhelpful customer service. I’m extremely disappointed, as their competitors that I’ve shopping with for over a decade have delivered promptly with much better service and return policies.

Don’t waste your time. If you pay for over night shipping, don’t expect to receive them next day… or even 5 days later. I called customer service and they were short, rude and did not seem to care about their customer at all. There are plenty of other sites to buy from. Which is what I will be doing in the future.

I recently had a frustrating experience with CoolFrames.com, and I feel it's crucial to share my feedback to help others make informed decisions. I ordered a pair of eyeglasses on December 22nd, 2023, and since then, I've been left in the dark about the status of my order. The major red flag was the complete lack of responsiveness from their customer service. Multiple emails went unanswered, and my attempts to reach them by phone were met with perpetual silence – no one ever picked up. This raised serious doubts about the legitimacy of the company. While their website might appear appealing, the attractive facade quickly fades when you encounter such a lack of customer support. I strongly advise potential buyers to reconsider and explore alternative online retailers. My advice would be to test their customer service responsiveness before placing any order, as this experience has left me questioning the reliability of CoolFrames.com.