CoolfamilyteeReviews of coolfamilytee.com

Do Not Order From These People. I put in a order for 3 pillowcases in May. They came today 3 months later i do understand with the Covid it's hard but come on these are NOT the pillowcases I ordered. So upset at the moment. They could of contacted me to tell me they could not supply the right ones

I placed an order for the Dear Granddaughter, Love grandpa, from their list that said order this now. When I received my order conformation, it had to Daughter from Dad listed. Within minutes of receiving this I immediately contacted the web to alter my blanket to the proper saying. With in less than 3 and 1/2 hours they responded it was already in printing and they could not alter it. It was a standard blanket with standard names, so they could have pulled on their printing list to say what I was supposed to get.This was on Aug. 3, and they responded that same night saying it would ship out by Aug. 17th. and once the printing was complete they would send me a tracking number. On Aug. 8th. they sent me a message saying this was delayed because of COVID-19, so basically they had at least 5 days to correct their mistake, but refused to change it. My order said it finally shipped on Aug 10th, and as of today Aug 13 I still have not received it. If I had wanted to cancelled it I might have accepted their response, but I just wanted to have it changed to a standard lettering , blanket that I had ordered. It's their loss, as I was going to order 3 more for my Grandsons. There is now way to speak directly to a real person, I was able to do a chat with a Chad, but he refused to help me at all.

I paid twice for an order by mistake because I did not receive indication that the order went through. Immediately I contacted the business to alert them to my mistake. The email returned as failed to be delivered so I tried finding a different way to contact customer support, but that email did not work either. There was no way to explain online the problem or contact anybody so I filled an online form which offered no opportunity to report the actual problem. When I finally got a reply they said I had reported the mistake too late and they were already printing my order. This is not what I was seeing online when tracking the order. I feel I was made to wait on purpose so they can refuse to cancel a payment. The whole website is created in a suspicious way to allow for such poor practices if they are even really a business and not just a scam operation. I hope someone reads these reviews because I now find online other people with a similar problem as mine, including some who never received their order or when it came it was nothing as advertised but a cheap and overpriced item. Next I will seek where to report frauds like these. PS - after reporting them to the BBB and FTC and writing on facebook and twitter about this, I received my refund. Perhaps it does pay to take action and seek fairness. Update: Not much after reporting the situation here and to the BBB the company finally refunded me... for both orders. I had asked only for a refund of the second payment, but I was OK receiving my original order. They sent me two refunds a week or so apart, so I am not sure now if they will send the item or not. In any case, poor communication with customers, leaving me with a bad feeling from the whole experience.

Ordered a print that was supposed to say "Love, Dad" and got one that said "Love, Mom" instead. Filed a claim and was told too bad. Then I emailed customer service and they told me to file a claim. Waste of 50 bucks. Never again.

Ordered a mug. Got no order verification or order number e mail. Got the damaged package and mug was not the one I ordered and it was broken. Impossible to talk to anyone. Buyer BEWARE. Just reordered correct mug for a third of the cost. Thanks fir nothing

I ordered 2 shirts on June 5, 2020 and still not have received them. It's been 2 months!!

Ordered 2 shirts on 5/4/20 still haven't received them. I will never order from this company again.

Ordered on 6th june still waiting Very poor service