ConvertKitReviews of convertkit.com

We have been using ConvertKit since 2021, but are now in the process of moving to someone else. We have between 1000-2500 subscribers on our list, and we pay $490/year. That's a lot of money when things don't work as they are supposed to. Lots of issues with rules not working as they should; some emails get sent out to more people than it's supposed to; some email are not sent to the right people; sometimes I have issues with clicking simple buttons, like today when I was unable to unsubscribe a few cold subscribers. On the chat there's only a bot, and you have to wait a long time for a human. When we first joined, there was always a human and they were very fast answering your questions. These days it seems like they don't know what my issue is.

I recently signed up to a newsletter, only to realise I had signed up to 3 others without my consent! There is clearly a glitch in the system and it needs to be fixed. Extremely irresponsible handling of customer data.

I signed up for a quick look at what Convertkit offered because they promised a quick, easy ticketing solution. This was complete catfishing, firstly - you would have to do a ton of work to be able to do what they had expressly said was a core product. Then, they kept sending annoying messages. My normal unsubscribe through my email client didn't work - they kept sending them. Eventually, I had to go through a tedious logon process to change my preferences. I'm pretty sure this is not compliant with either GDPR or Canadian privacy law... and it suggests they are a bait-and-switch grindhouse. I don't know if there is anything they are good at, but I wouldn't even consider them, because I know they will keep spamming me to try sell something else.

Don't waste your time and money, they will soon say they have frozen your account with an excuse and refunded the money. But none of your followers will be able to get a refund. A disgusting institution whose strategy is based on confiscating small amounts of money from creators . Work with professional places like vonza.com You may pay 100 dollars a month, but you will have peace of mind.

These people make up there own rules and change the meaning words to fit their own agenda. SCAM ALERT. Do not use these scam artist who just want your money with heartless discontent. Run to other services that understand what an email list is and they don't change the meaning of words to make the rules up as to fit their own selfish immoral company

Zero customer service, just bots. Wildly out of date youtube vids and articles. So much time wasted trying to make this work.

Overpriced and very limited and the design area is not at all intuitive. Feels like super beginner software or something. BARE BONES. It's easier to just use the free version of Mailchimp. Why anyone would pay for this is beyond me. I was shepherded over to Convertkit from Fanbridge when Fabridge sadly went away. Convertkit offers none of the features that a performing artist like me requires. I started a Mailchimp account and just started using that but kept my convertkit account open until I had a chance to make sure I had all of my contacts, etc... I have a little over 400 contacts - not much. I was being charged $9.80/month which is what I was paying with fanbridge. Then I noticed all the sudden they were charging me $30 a month! There were three months of the new higher charge. There was no communication from anyone about it. Anyway. Not worth it.

An absolutely dreadful experience and waste of time right from the start. The so-called welcoming committee interrogate new clients with dumb-ass questions when all you want to do is get started. When I told the bot I simply wanted to get started on my project, I informed him (it) that I have other accounts, namely Wix and Canva that let me get on with my projects without dictating to me what I want. "Hi there! Thank you for waiting. I see you have a case open with other product specialists. Please respond to that case to avoid duplicate tickets. I may need to close this case to avoid confusion. Thank you." - Coline That was my last piece of correspondence with the 'help' lady. The only one left confused is me, the client.