Concord Auto ProtectReviews of concordautoprotect.com

Warning ! Do not buy any warranty from Concord Auto protection big scam ,they don't cover any car is fake process totally ,I purchased warranty they didn't cover the problem as they told on the paper ,even I requested refund money back they always lie like drinking water ,they never send my refund check ,I just today called bank for dispute credit card and ,and tomorrow I'm gonna processing for the court ,if they talk nicely on the phone because they want to get your money cheat

This company is a scam and needs to be investigated by the DOJ. They wont approve claims, reply back via phone or email or cancel my policy.

PLEASE READ ME!! NIGHTMARE STAY CLEAR! FOR THE LOVE OF GOD DON'T BUY IT! CONCORD RUINED MY LIFE! Never buy a warranty that doesn't require an inspection from the company. They will use the excuse that it's "PREEXISTING" damage. This is an EVIL company. My $18,000 car needs $13,000 worth of work to fix the VVT system. Concord claimed its "expert" technicians who've never seen the car said its preexisting damage. However, I have written proof and a documented 400-point inspection proving the car was in great shape before I bought it. They don't care the board of directors do this to people all the time. The service manager at the Maserati dealership says they pull this "preexisting" damage all the time. I complained to the manager at Concord about this issue. I could hear in his voice he knew my pain and understood this is a messed up company. They offered me a refund. But I would have never bought a Maserati without this warranty. Now, I am absolutely screwed. But that's their game. Pay them $3,000 a few months later when something major happens deny the claim, give them a prorated share pocket a few hundred bucks.

I would give this company no stars if I could. I requested a refund because I purchased a different car. I have called at least 10 times in the last 2 months regarding a refund. I have been given 4 different amounts that would be refunded and told many times the refund will be in my PayPal account on the day I called. I called again today and was told someone would also call me back shortly. I have been told that 3 times and have never received a return call. I originally requested they send me a check. I switched to PayPal when they said they sent the check and I never received it.

This got to be one of the most incompotent extended warranty programs ever and I have 2 before this one! I do not know where to start with this company from bribing me to remove reviews to speaking to someone that seems to not understand english well but is working customer service! Concord rep told me several times that my part was being shipped to the Price Acura but after several calls they have told me that no part was being shipped and that is not the case! I was told by Concord that a rep would email the tracking number about 2 days ago and that did not happen because no part was ordered! So now I have no idea when that part will ship up to Prie Acura!!!! I had to call Concord several times today (12/7/23) to get that answer and the rep was being very avasive when I kept pressing about the time that they get the information from Price Acura where to send the part! I have had nothing but issues with this Concord and I am not sure why they claim they are number one1?!?! Concord is number one in delays and wasting time! Now the part I need will be shipped today (hopefully) instead of two days ago! I have a appt. on Monday and I do not have a car. It should not take more than a week to get this all taken care of since Concord is not covering the most expensive part! What a scam this company is and they will use the no deductable but do not fall for it because I would rather pay a a deductable and have more parts covered and shorter waite time than deaing with this con-job of a company! Stayway from this company! Update 12/11/23 Concord stated that my parts would take 2 days to get to Price Acura and today the shop is still waiting! I called Concord on Friday 12/8/23 about he condition of the parts and warranty information and they stated someone would call me today 12/11/23 and no one has called me! Concord Auto Protect is a scam avoid them! Update 12/14/23 Now this person named Abrenner is telling me that I must take a picture of my rim to file a rim claim but I have never done that before and Concord wired $100.00 and $95.00 to my paypal in the past that took around a week and now Abrenner is telling me I need to take a picture of the rim?!?!? Now Abrenner said he needs proof of damage for my rim claim and all I needed before was a invoice from the repair shop! Donot use this company, just trade your car in... BTW I think Concord Auto Protect is lying about their parts warranty!

I wish I saw these posted reviews before I purchased a warranty from Concord. All the negative reviews that I just read are SPOT ON! When I finally had a claim with Concord NO ONE WOULD SPEAK TO ME OVER THE PHONE. Only e-mail and it took days at a time before they replied to my emails. This was one of the most frustrating experiences I have had with a company. I pay thousands of dollars for a warranty and when it comes time for them to cover my car they basically altered everything. They won’t allow car rentals, even though it says they will in their contract. They wanted to use multiple replacement parts from a junk yard car that was in a huge fire. The parts had over double the miles on them than my car. And other repairs that were needed they would not cover. So after what they paid for, and after 4 months of having no car to drive, I had to pay $3,600 out of my pocket to get the car up and running. They would only pay for two junk yard parts and not the all the repairs needed to have the junk yard parts work. In other words, if I just repaired the car with the 2 junk yard parts, it still wouldn’t work and they didn’t care. It was an utter embarrassment on Concords part. It lasted over 4 months because it took a week at a time for them to return an email. And if you had multiple questions in an email they only answer one at a time and thrn you had to resend the questions and wait another week for next reply. Use Carshield, All state, Geico or anyone else. It is well worth it to pay extra and get a better company. So with the amount of money I had to put out to get my car repaired PROPERLY and the money I spent on the warranty, I was out almost $6,000. The only employees you can speak to in person are sales people (of course). You have to e mail all other employees. I asked to get the email address of managers, partners, CEO or owners and all my requests were denied. They said I can’t contact them. Go online for yourself and see that there is no company info at all. Stay away, as I am out almost $6,000. Read all the reviews in full, as I wish I did before I paid so much for so little.

I went with this company because of their great ratings a few years ago (2021). They do not honor valid claims or try to ignore your calls and emails in the hopes you will go away. I put in a claim for a part associated with the "Differential Assembly", the Electronic Coupling Assembly which is attached to the AWD assembly. They said that it's not covered and offered me a $250 credit for being a customer. This is a $3,200 job and clearly if you cover the AWD system and the Differential Assembly (which is an included part) it should be covered. When you finally get a hold of a person and you ask to speak to a supervisor they put someone on the phone who when you ask them if they are a supervisor are hesitant in saying yes which makes you believe they are not. They are a scam!!

This company is a complete scam please stay away I made a mistake by choosing them after several calls to me I was denied a claim for my 2018 Ford Explorer that has 40000 miles and a Failed water pump according to the dealership that is a new diagnosis and have never had issues with anything regarding this SUV and have all the paperwork to prove it The dealership even stated that and they gave me copies of everything for legal action. Concord was aware this is my 4th vehicle and I only drove it about 50 to 100 miles per month after 300 plus miles I noticed something wrong so I took it to the dealership stated water pump failed new diagnosis never had issues before with this suv. So Concord denied the claim against the papers the dealership submitted stating no previous issues. Then they say I don't drive it enough to give them aproval the failed water pump that it must be existing. The service dept stated that their excuses were ridiculous and they kept changing their response I've contacted BBB and FTC and I am preparing a lawsuit because its the principle and integrity of the matter i don't want other customers to be taken advantage of. Stay clear don't listen to their fake positive reviews they are a complete fabrication. Thank God I did not add my other 3 vehicles which I had planned to do once their warranties expired . Only their sales dept will stay in communication with you just try to keep in touch when you need them ,I'd give them a zero rating if I could