Great
45,188 reviews
ColourpopHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 1,883 reviews with 2 stars · Clear filters
kc
Posted
delivery took extremely long, i had to send out an email to customer service in regards of delivery time which is when they decided to send me a replacement but almost a month later is when i received the product.
Nancy S.
Posted
Colors aren't that vivid, and smear after a short time.
Twish
Posted
Slow delivery outside of the United States
Jodie S.
Posted
The products they make are great and affordable. However, I am based in the UK and I ordered quite a few products for me and my friend. They did not pack 2 of the small 9 pan palettes we had ordered but everything else had arrived. I reached out to customer service and rather than sending out the palettes we had paid for and were missing, they offered us credit for them. This just wasn’t good enough, and I know they didn’t want to send them out because of the shipping costs, but they were the ones who missed them in the first place? In the end, I haggled to get a full refund of the two items instead as I only tend to order from colourpop once or twice a year so the credit would have just sat there. I was just so surprised by the refusal to send out a product we had ordered and paid for. I have avoided ordering from there ever since as I don’t know if I’ll get what I ordered, and seems they aren’t helpful at amending their mistakes.
Jessica R.
Posted
The shipping and delivery time are ridiculously long. This is a big company not a Mom and Pop shop. The customer service sound like an automated machine, they're no help at all. This experience makes me want to just drive to the nearest Ulta and purchase products from them.
Tetiana K.
Posted
The delivery times are awful. I was waiting for almost a month. The quality of a mascara is so poor that even cheep Chinese mascara is better.
MJ
Posted
Shipping was ridiculously long. Eye shadow palet had two shades that crumbled due to poor packaging when shipped. Eye liners do NOT last, not waterproof as advertised.
Cynda
Posted
No body answers your email, no phone number, products arnt that good!!
