Colonial Penn Life Insurance CompanyReviews of colonialpenn.com

If I could give them a NEGATIVE ZERO I would. The absolute WORST experience with them. Gave us the runaround for EIGHT MONTHS to receive a check!!!Still NO CHECK!!! After a loved ones death WE DONT NEED THE AGGRAVATION!!!

I have had 2 policies with colonial penn for 8 years and found out that the cash out is only worth 260 dollars and been paying almost 70 dollars a month for both policies.

TOTAL RIPOFF! You have been warned! My momma passed away and paid over 12 years on the policy with extra units, about $89 a month total for $10,000 in total coverage. When she passed away and we called about the policy, we were told it would be expedited. We'll, going on 3 weeks now and still bo check! When you call them, you get the worst customer service in the world! Nothing worse to be lied to and disrespected especially by a company claiming how much they care! DO NOT TRUST THIS COMPANY! YOU HAVE BEEN WARNED!

Total rip off! I requested to cancel 1 week later, their policy is 30 days refund. I then MAILED back the request to cancel 2x because they claimed the didn't receive it. Everytime I called my refund was less. Mailed a third letter then faxed my cancellation only to be told now it's too late. They are overpriced and customer service is awful. They target the elderly and ripped me off more than $100 and I'm on social security 😡

I signed up for life insurance and the representative I talked to kept getting smart with me, missed spelling my name on purpose, and was just out right rude. I called to get my policy fixed and they sent me a letter and name was still miss spelled. So I call again and ask to talk to a supervisor and they wouldn't let me!!! I guess it's time to look for different insurance

These people are nothing but liars! They say guaranteed coverage no medical questions asked , you can’t be turned down. This is all bullshit.

I am deeply disappointed with Colonial Penn’s handling of my mother’s life insurance claim. My mother passed away on Jan 13, 2026. Despite being the policyholder and paying all premiums for years, I have been met with nothing but administrative roadblocks. The company is currently stalling the claim due to a clerical error on their end—listing my mother as the beneficiary despite the relationship field correctly stating 'Son.' Rather than resolving this simple internal mismatch, they have forced an 'investigation' that has lasted over a month with no end in sight. To make matters worse, their technical support recently told me I must provide a Power of Attorney (POA) to access the online account—a legally impossible request, as POA status expires upon death. Most outrageous of all: while they refuse to pay out the death benefit, they continue to send bills. I was forced to pay $298.50 in post-mortem premiums on Feb 14 just to ensure they didn't cancel the policy while 'investigating' the claim. If you want a company that supports your family in their time of need, look elsewhere. Colonial Penn has turned a time of mourning into a bureaucratic nightmare.

I contacted Colonial Penn online because of the "guaranteed" acceptance policy..,..which it is NOT ! I expressed everything I knew about my health issues and waited for a "contact" of acceptance. Unfortunately , I received a email to finish my contract of insurance, to call them. I did call and was asked "multiple" questions about my health and family history. After a few more days , I received an email that, I was not granted the insurance. For me , this company is a scam. I later acquired life/ burial insurance from 2 other businesses, which I am HAPPY to be with. Move on.....save yourself from them !