Excellent
256 reviews
Closer PetsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Peggy P.
Posted
Customer service is beyond excellent! Our fish feeder was not working; it was replaced and was here within a couple of days. Can’t say enough about the great service this company provided! (And everyone was so pleasant that I spoke to! Hard to find anymore!)
Response from Closer Pets· May 20, 2025
Good Morning Many thanks for your review, it is very much appreciated and will be passed onto the customer service team. Kind Regards Closer Pets
Anne W.
Posted
Closer Pets provided excellent customer service to correct a defective product.
Response from Closer Pets· May 6, 2025
Good Afternoon Many thanks for your very kind review it is greatly appreciated. Kind Regards Closer Pets
Dana M.
Posted
Amazingly fast response to include a replacement of my 2 year old P7000 Auto Fish Feeder. I’m glad that I registered the product when purchased as it extended the warranty to 3 years.
Billy J.
Posted
The feeder is an amazing product for the price. This is my second purchase. The current Promo coupon makes this product even more amazing. My granddaughters were coming to visit three days from the arrival of my feeder. At that time there were no large fish around my dock. After the three days of feeding, my grandkids caught plenty of large fish.
Response from Closer Pets· May 2, 2025
Good Morning Many thanks for your kind review of our fish feeder, we are pleased that you and your grandchildren like this feeder and they got the chance to the the large fish. Kind Regards Closer Pets
Callie
Posted
My experience was great thanks to Jessica. When I called in with my issue, she listened carefully and went above and beyond to help me resolve it. I was already impressed by how she handled the situation, and then I got a follow-up email that really exceeded my expectations. I also want to highlight how quick and personal the service was. Jessica answered on the first ring, which honestly caught me off guard—I didn’t think a real person would pick up right away. I stumbled at first, but she handled everything professionally and kindly. She said she’d follow up, and she absolutely did. I ended up getting my replacement unit without any hassle. That’s how you provide customer service. I’ve been in the customer service industry for a long time, and Jessica did very well. It’s refreshing to see that, even now, people still know how to deliver genuine, high-quality support. I truly appreciated everything she did.
Jodi C.
Posted
This is my second pet door purchased. The first was a read the dangling collar chip, and this door reads the imbedded neck chip. The second door sent was not programming properly and the company sent me a replacement door within days that works great!! So, customer service and product both get 5 stars!!!
Response from Closer Pets· Apr 28, 2025
Good Morning Many thanks for your very kind review, we are pleased to hear that you are now working correctly with the replacement, this will be passed on to the Customer Service Team. Kind Regards Closer Pets
Jody
Posted
Prompt and friendly responses. Closer Pets stands by its products.
S. E. "Valerian" W.
Posted
The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciate the flexibility!
